Empowering Youth Housing Support Coordinator

Places for People Living Plus; Royal Borough of Greenwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme up to 2%

35 days holiday pro rata with option

Healthcare cashback plan

Wellbeing support including EAP

Gym membership discounts

Life Assurance

Job summary

Places for People Living Plus is seeking a dedicated Young People Customer Support Coordinator to deliver high-quality support to young people in supported housing. You will manage a caseload, develop individual support and safety plans, and help customers progress toward independent living and stable housing.

You will work with external agencies, maintain accurate records, attend multi-agency meetings, and promote customer involvement.

Qualifications

• Experience in a support role, preferably with young people.
• Ability to manage customer caseloads, support plans and safeguarding concerns.
• Experience working with external agencies and multi-disciplinary partners.
• Strong IT and administrative skills including maintaining records and case management.

Responsibilities

• Own and manage a caseload of young people, developing individual support and safety plans.
• Maintain accurate records, update support plans and report safeguarding concerns.
• Coordinate with external agencies and attend multi-agency meetings to provide updates on progress and outcomes.
• Create opportunities for customer involvement and engagement in scheme activities.
• To work Monday to Friday with alternate weeks 9am-5pm and 1pm-9pm.
• Support customers to move toward independent living and permanent housing.

Skills

Caseload management

Multi-agency collaboration

IT skills

Customer support

Education

Level 2/3 Housing/Young People qualification

Tools

Case management software

Job description

Places for People Living Plus is seeking a dedicated Young People Customer Support Coordinator to deliver high-quality support to young people in supported housing. You will manage a caseload, develop individual support and safety plans, and help customers progress toward independent living and stable housing.

You will work with external agencies, maintain accurate records, attend multi-agency meetings, and promote customer involvement.