Young People Service Customer Support Coordinator

Places for People; Street; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Performance bonus

Holiday entitlement 35 days

Job summary

Places for People is seeking a Youth Support role focused on delivering high-quality assistance to young people in supported housing. You will own a caseload, develop individual support plans, and coordinate with external agencies to ensure safeguarding and positive outcomes.

The role requires experience in a support setting, strong IT/admin skills, and the ability to work with multi-disciplinary partners. A Level 2/3 housing or related qualification is beneficial and the team offers real

Qualifications

• Experience in a support role, ideally with young people.
• Experience managing customer caseloads, support plans, risk assessments and safeguarding concerns.
• Strong IT and administrative skills, including accurate record keeping and case management systems.

Responsibilities

• Manage a caseload of young people and deliver individual support planning.
• Maintain accurate records and update support plans in line with policies.
• Coordinate with external agencies to deliver holistic services and safeguarding.
• Attend multi-agency meetings to provide progress updates.

Skills

Caseload management

Safeguarding

IT & admin skills

Multi-agency collaboration

Customer support experience

Education

Level 2/3 Housing or Health & Social Care

Tools

Case management systems

Microsoft Office

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Young People Customer Support Coordinator, you'll be part of a Supported Housing Team delivering high-quality support to customers who may have complex and enduring support needs. You'll own and manage a caseload of young people, helping them achieve positive outcomes through individual support planning, safety planning and practical guidance that prepares them for independent living and permanent housing.

Working closely with external agencies and partners, you'll ensure customers receive a coordinated and holistic service. You'll maintain accurate records, update support plans and ensure all safeguarding concerns and incidents are reported in line with policies and procedures.

You'll also help create opportunities for customer involvement, encourage engagement in scheme activities and attend multi-agency meetings to provide updates on customer progress and outcomes.

This is a full time role, working Monday to Friday with alternate weeks 9am-5pm and 1pm-9pm

Essential criteria

• Previous experience working within a support role, ideally with young people
• Experience managing customer caseloads, support plans, risk assessments and safeguarding concerns.
• Experience working with external agencies and multi-disciplinary partners to deliver positive customer outcomes and knowledge of the care system.
• Strong IT and administrative skills, including maintaining accurate customer records, support plans and case management systems.

Desirable

• Knowledge of the benefits system

More about you

You're passionate about supporting young people to overcome challenges and achieve greater independence. You'll have experience working with customers who may have complex support needs and be confident building trusting relationships while maintaining professional boundaries.

You'll understand the importance of safeguarding, confidentiality and effective record keeping and be able to manage competing priorities in a busy environment, you'll be comfortable working both independently and as part of a wider team. A Level 2 or Level 3 qualification in Housing, Young People, Health and Social Care, or equivalent experience, would be beneficial as well as knowledge of the benefits system and delivering group sessions. Knowledge of health and safety requirements, GDPR and supported housing best practice would also be advantageous.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence