Young Persons Support Officer

Tai Pawb; Scotland; Remote; GBP 16,000 - 21,000; Part time

Job summary

Tai Pawb is seeking a part-time Scheme Support Officer to work in our Young Persons accommodation service in Moriston, Swansea. You will operate on a rolling rota with day shifts from 7:30 to 22:30, supporting young people aged 16-24 as they move towards independence.

You will provide emotional and practical support, help resolve issues, and contribute to a calm, stable living environment. A proactive, people‑centred approach is essential for this role.

Qualifications

• Passion to work with and enable people to live as independently as possible.
• Enthusiasm and passion for making a difference to people’s lives.
• Strong initiative and ability to work alone as well as being a great team player.
• Ability to deal with conflicting and difficult situations.

Responsibilities

• Address complex behaviours and needs, including alcohol misuse, mental health issues, substance misuse, and offending behaviour.
• Work with a wide range of personalities and behaviours, including individuals who may be resistant to support.
• Adapt your approach to effectively engage with a diverse clientele.
• Undertake lone working, requiring strong communication skills, resilience, and confidence to work on your own initiative.

Skills

Empathy

Communication

Team player

Independent

Job description

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Permanent, part-time Scheme Support Officers working at our Young persons accommodation service in Moriston, Swansea. You will be required to work on a rolling rota which involves day shifts between 7:30 – 22:30.

Swansea Young Persons service provides temporary accommodation to young people age 16-24 who are experiencing homelessness. The service delivers intensive housing related supported to individuals who are ready to gain independence and a tenancy of their own.

As a Young Persons Scheme Support Officer, you will play a crucial role in ensuring the safety and well-being of the young people in our service. You will provide emotional and practical support, assist with any issues that may arise, and contribute to a calm and stable environment.

Duties include:

• Address complex behaviours and needs, including alcohol misuse, mental health issues, substance misuse, and offending behaviour.
• Work with a wide range of personalities and behaviours, including individuals who may be resistant to support.
• Adapt your approach to effectively engage with a diverse clientele.
• Undertake lone working, requiring strong communication skills, resilience, and confidence to work on your own initiative.

Skills and Experience Needed

To excel as a Scheme Support Officer, you don't necessarily need previous experience or specific qualifications. Instead, this role requires:

• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people’s lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations