Wakeful Nights Support Officer (Fixed-Term)

Tai Pawb; Swansea; Remote; GBP 12,000 - 17,000; Part time

Job summary

Tai Pawb is seeking a Wakeful Nights Support Officer (Fixed-Term, Part-Time) for our Swansea-based Young Persons accommodation service. The role involves night shifts from 22:30 to 7:30, providing emotional and practical support to young people aged 16-24 and contributing to a safe, calm overnight environment.

The post emphasizes independence, resilience, and strong communication. Training and supervision are provided as part of a supportive team, with duties including addressing complex needs

Qualifications

• No formal qualifications required.
• Role focuses on enabling independence and providing emotional/practical support.
• Waking night role requires resilience and initiative.
• Ability to work alone and as part of a team.

Responsibilities

• Address complex behaviours and needs during night shifts.
• Support young people aged 16-24 in accommodation service.
• Work on a rolling night rota (22:30–07:30).
• Maintain a calm and safe environment throughout the night.

Skills

Independent living support

Great team player

Strong initiative

Good communication

Conflict handling

Job description

Wakeful Nights Support Officer (Fixed-Term)

Fixed-Term, Part-Time, Scheme Support Officer working at our Young persons accommodation service in Moriston, Swansea. You will be required to work on a rolling rota which involves wakeful shifts between 22:30 - 7:30.

Swansea Young Persons service provides temporary accommodation to young people age 16-24 who are experiencing homelessness. The service delivers intensive housing related supported to individuals who are ready to gain independence and a tenancy of their own.

As a Waking Night Young Persons Scheme Support Officer, you will play a crucial role in ensuring the safety and well-being of the young people in our service throughout the night. You will provide emotional and practical support, assist with any issues that may arise during the night, and contribute to a calm and stable environment.

Duties include:

• Address complex behaviours and needs, including alcohol misuse, mental health issues, substance misuse, and offending behaviour.
• Work with a wide range of personalities and behaviours, including individuals who may be resistant to support.
• Adapt your approach to effectively engage with a diverse clientele.
• Undertake lone working, requiring strong communication skills, resilience, and confidence to work on your own initiative.

Skills and Experience Needed

To excel as a Scheme Support Officer, you don't necessarily need previous experience or specific qualifications. Instead, this role requires:

• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people’s lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations

Full list of duties and can found on the Job description.