Yard Operations & Customer Service Lead

Jewson; Huntingdon; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

34 days holiday

Pension plan

Life assurance

Discount platform via Reward Gateway

Aviva Digicare+ Workplace App

Car salary sacrifice

Cycle2Work

Benenden Healthcare

Critical Illness Cover

Refer a Friend

Wellbeing centre

Job summary

Jewson in the United Kingdom is seeking a customer-focused team member to join our yard and shop floor operations. This full-time role runs Monday–Friday 7:30–17:00, with every other Saturday 08:00–12:00, supporting customers with quick, efficient service.

You will maintain high standards across the yard and store, operate equipment safely, and contribute to sales and service improvements. Training will be provided for forklift use and product knowledge development.

Qualifications

• Strong customer service experience in retail or yard environment.
• Ability to build relationships with customers and understand needs.
• Excellent communication and problem-solving skills.
• Ability to work as part of a team and on own initiative.
• Willingness to learn and develop product knowledge.

Responsibilities

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
• Ask open questions to build strong relationships and understand current and future requirements.
• Maintain excellent standards across the yard, counter and shop floor.
• Operate machinery safely and carry out key activities such as offloading, picking, packing, restocking and loading vehicles.
• Support initiatives to increase sales, margin and service as required.
• Continually develop knowledge of core and specialist product lines to meet customer needs.
• Loading and unloading vehicles, both manually and with forklift (training provided).

Skills

Customer service excellence

Relationship building

Positive attitude

Team work

Pride in work

Job description

Jewson in the United Kingdom is seeking a customer-focused team member to join our yard and shop floor operations. This full-time role runs Monday–Friday 7:30–17:00, with every other Saturday 08:00–12:00, supporting customers with quick, efficient service.

You will maintain high standards across the yard and store, operate equipment safely, and contribute to sales and service improvements. Training will be provided for forklift use and product knowledge development.