Part-Time Gaming Venue Guest Experience Associate

MERKUR Casino UK; Bridgwater; Hybrid; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Pension scheme

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Casino UK is hiring a Team Member for Bridgewater on a 30-hour part-time basis. The role involves delivering friendly service, maintaining venue standards, and ensuring customers have a great gaming experience. The pay rate is £12.84–£13.84 per hour, with a higher night rate of £13.84 between 23:00 and 06:00.

Weekend and Bank Holiday shifts are included, and comprehensive training is provided. Benefits include a contributory pension, life assurance, and discounts; apply today to join a

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain venue cleanliness and gaming equipment, floors, walls and other surfaces.
• Deliver rounds and refreshments in line with brand guidelines.
• Monitor customer behavior and note suspicious/disruptive activity.
• Assist with administration to 100% accuracy as required.
• Help ensure promotions run smoothly and successfully.
• Deliver customer service in line with company standards and ensure customer satisfaction.

Skills

Communication skills

Customer service

Retail experience

Team player

Flexible schedule

Job description

MERKUR Casino UK is hiring a Team Member for Bridgewater on a 30-hour part-time basis. The role involves delivering friendly service, maintaining venue standards, and ensuring customers have a great gaming experience. The pay rate is £12.84–£13.84 per hour, with a higher night rate of £13.84 between 23:00 and 06:00.

Weekend and Bank Holiday shifts are included, and comprehensive training is provided. Benefits include a contributory pension, life assurance, and discounts; apply today to join a