World-Class Guest Experience Concierge

Bicester Village; Bicester; On-site; GBP 20,000 - 28,000; Full time

Job summary

Bicester Village is seeking a hospitality professional to deliver a world-class experience, ensuring every guest feels welcomed and valued. You'll anticipate guest needs, provide personalized recommendations, and connect visitors to the best the Village has to offer.

The ideal candidate will have experience in hospitality or retail, excellent communication skills, and a proactive approach. This on-site role includes varied hours, including weekends and holidays. Join us and be part of a diverse, inclusive team.

Qualifications

• Experience in hospitality, tourism, leisure or retail, with a passion for world-class service.
• Excellent communication and interpersonal skills, with confidence engaging diverse, international guests.
• A proactive, adaptable approach, with the ability to remain calm under pressure.

Responsibilities

• Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs.
• Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings.
• Building strong relationships with boutique partners to enhance guest experience and drive footfall.
• Managing guest queries, bookings and feedback professionally, contributing to continuous service improvements.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Collaboration skills

Job description

Bicester Village is seeking a hospitality professional to deliver a world-class experience, ensuring every guest feels welcomed and valued. You'll anticipate guest needs, provide personalized recommendations, and connect visitors to the best the Village has to offer.

The ideal candidate will have experience in hospitality or retail, excellent communication skills, and a proactive approach. This on-site role includes varied hours, including weekends and holidays. Join us and be part of a diverse, inclusive team.