Senior Hospitality Manager

Bicester Village; Bicester; Sur place; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Bicester Village is seeking a Senior Hospitality Manager to lead luxury beverage and VIP experiences at La Maison, our premium space. You will curate seasonal beverage menus, oversee stock, and build a high-performing team that delivers personalised, effortless service to our most exclusive guests.

The role demands extensive luxury hospitality leadership, strong interpersonal skills with warmth and discretion, supplier relationships, and a data-informed approach to translating feedback into

Qualifications

• Significant experience in luxury hospitality leadership within five-star hotels, private clubs, or high-end events.
• Ability to curate premium beverage menus and manage premium bar services and teams.
• Strong interpersonal skills and the confidence to engage high-profile guests with warmth and discretion.
• Data-informed mindset to translate guest feedback and performance insight into practical action.

Responsabilités

• Own the full beverage operation, curate seasonal menus and manage stock.
• Host bespoke experiences for exclusive guests, leading the team to exceed expectations.
• Drive operational excellence through refined service standards, briefing routines and continuous improvement.

Connaissances

Hospitality leadership

Beverage operations

Team leadership

Guest experience

Supplier relationships

Description du poste

We are extraordinary people creating extraordinary experiences. #extraordinarytogetherPart of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still. The Hospitality team is hiring a Senior Hospitality Manager.

The role

In this role, you will lead the delivery of exceptional luxury hospitality at La Maison, our premium VIP space at Bicester Village. You will shape a world-class beverage and events offering, build a high-performing team, and create the kind of personalised, effortless experiences that stay with our guests long after they leave.

Location:

Bicester Village (On-site)

To be considered for this position, candidates will need to have significant experience in curating premium beverage menus and managing premium bar services and teams

What you'll be doing

• Owning the full beverage operation, from curating seasonal menus and managing stock to building strong supplier and brand partner relationships
• Hosting and delivering bespoke experiences for our most exclusive guests, leading the team to anticipate needs and exceed expectations at every touchpoint
• Driving operational excellence through refined service standards, briefing routines and a culture of continuous improvement

What we're looking for

• Significant experience in luxury hospitality leadership, within a five-star hotel, private members' club or high-end events environment
• Exceptional interpersonal skills and the confidence to engage high-profile guests with warmth, discretion and cultural intelligence
• Commercial acumen and a data-informed mindset, with the ability to translate guest feedback and performance insight into practical action

What we offer

• A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.

We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether