Leisure Receptionist

Village Hotels; Filton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drinks discount

Friends & family discount

Brand discounts

Mental health support

Job summary

Village Hotels in Filton is looking for a welcoming Leisure Club Reception host to greet guests, take bookings, and ensure smooth operations at the Leisure Club desk. You’ll be the first friendly face for members and guests, verify entry, and keep a tidy, professional reception area.

You’ll develop product knowledge of the hotel facilities, advise on promotions, handle questions, and carry out cash handling and safety procedures in line with health and licensing laws.

Qualifications

• Experience in hospitality and guest service.
• Ability to handle cash and security procedures.
• Maintain clean, professional reception area.

Responsibilities

• Deliver a warm, friendly greeting on arrival and ensure expectations are met.
• Run the desk efficiently, record booking details accurately, and verify bona fide members/guests.
• Keep reception area clean and presentable, and maintain personal presentation.
• Master product knowledge of the hotel, assist with promotions, advise on facilities and opening times.
• Adhere to cash handling, security, Health & Safety, and Licensing Laws.

Skills

Warm welcome

Customer service

Cash handling

Product knowledge

Job description

Your focus is to be the very first person to offer a warm and friendly welcome to all members and guests, whether they are walking through the doors or calling up. You will ensure the efficient operation of the Leisure Reception Desk, take bookings, resolve queries, and get to know our customers so they always leave looking forward to their next visit.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We demonstrate detailed product knowledge and take every opportunity to naturally upsell into retail sales.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise closely with the Leisure Club Sales Team to sell the experience effectively.
• We Care: We care about our impact on guests, the community, and each other. We assist members in a friendly, courteous manner and make every effort to resolve any queries or problems politely.

Your Shift: What You’ll Actually Be Doing

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your desk, handle enquiries promptly, and communicate clearly with the team.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

About Company

"Our newest hotel in Bristol is located a short drive north of the city in Filton, enveloped in the hills of the South West of England. Famed for its picturesque waters, stunning green scenery, maritime history, vibrant nightlife and of course, hot air balloons. It's no wonder many actors, artists and explorers take inspiration from this beautiful city including the great, Banksy who calls Bristol his home."