Concierge

Bicester Village; Bicester; On-site; GBP 20,000 - 28,000; Full time

Job summary

Bicester Village is seeking a hospitality professional to deliver a world-class experience, ensuring every guest feels welcomed and valued. You'll anticipate guest needs, provide personalized recommendations, and connect visitors to the best the Village has to offer.

The ideal candidate will have experience in hospitality or retail, excellent communication skills, and a proactive approach. This on-site role includes varied hours, including weekends and holidays. Join us and be part of a diverse, inclusive team.

Qualifications

• Experience in hospitality, tourism, leisure or retail, with a passion for world-class service.
• Excellent communication and interpersonal skills, with confidence engaging diverse, international guests.
• A proactive, adaptable approach, with the ability to remain calm under pressure.

Responsibilities

• Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs.
• Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings.
• Building strong relationships with boutique partners to enhance guest experience and drive footfall.
• Managing guest queries, bookings and feedback professionally, contributing to continuous service improvements.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Collaboration skills

Job description

The Role

You will deliver a world‑class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and wider destination.

Location

Bicester Village (on‑site, includes weekends, evenings and Bank Holidays)

What you’ll be doing

• Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
• Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
• Building strong relationships with boutique partners to enhance guest experience and drive footfall
• Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements

What we’re looking for

• Experience in hospitality, tourism, leisure or retail, with a passion for world‑class service
• Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
• A proactive, adaptable approach, with the ability to remain calm under pressure
• Strong collaboration skills, cultural awareness, and flexibility to work varied hours

What we offer

A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We’re proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don’t all think the same, and we welcome applications from every background. Come as you are.