Workshop Scheduling & Operations Lead

Balfour Beatty plc; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Smart working up to 40% remote where角色

25 days annual leave (pro rata)

Family friendly policies

Pension and incentive schemes

Job summary

Balfour Beatty Asset & Technology Solutions in Derby is seeking a detail-oriented Workshop Co-ordinator to keep the workshop running smoothly. You will manage bookings, maintain job cards and documentation, and serve as the key contact for customers through the 1link system.

You will also handle invoicing, liaise with parts, schedule MOTs and maintain accurate records while upholding safety and regulatory standards in a busy vehicle workshop environment.

Qualifications

• Experience in administration or coordination roles.
• Strong planning and organisational abilities with multiple priorities.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using business systems and MS Office.
• Customer-focused with ability to build relationships at all levels.
• Attention to detail and accurate record keeping.
• Ability to work independently and as part of a team.
• Proactive mindset to improve operational efficiency.

Responsibilities

• Manage the workshop diary and coordinate bookings including servicing, valeting, tyre replacements and glass repairs.
• Open, maintain and close job cards with full documentation.
• Act as main contact for customers via the 1link system and respond to inquiries.
• Raise invoices, process payments and support accounts receivable.
• Coordinate with parts to ensure availability for planned maintenance.
• Schedule MOT bookings for fleet vehicles.
• Maintain accurate workshop records using management systems.
• Support timely administrative processes to improve workshop efficiency.
• Ensure compliance with Health & Safety, GDPR and industry regulations.
• Build positive working relationships with customers, technicians and colleagues.

Skills

Administration

Coordination

Customer service

Planning

IT skills

Communication

Record-keeping

Teamwork

Proactivity

Tools

MS Office

Job description

Balfour Beatty Asset & Technology Solutions in Derby is seeking a detail-oriented Workshop Co-ordinator to keep the workshop running smoothly. You will manage bookings, maintain job cards and documentation, and serve as the key contact for customers through the 1link system.

You will also handle invoicing, liaise with parts, schedule MOTs and maintain accurate records while upholding safety and regulatory standards in a busy vehicle workshop environment.