Workshop Coordinator

Balfour Beatty; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Smart working up to 40% remote where角色

25 days annual leave (pro rata)

Family friendly policies

Pension and incentive schemes

Job summary

Balfour Beatty Asset & Technology Solutions in Derby is seeking a detail-oriented Workshop Co-ordinator to keep the workshop running smoothly. You will manage bookings, maintain job cards and documentation, and serve as the key contact for customers through the 1link system.

You will also handle invoicing, liaise with parts, schedule MOTs and maintain accurate records while upholding safety and regulatory standards in a busy vehicle workshop environment.

Qualifications

• Experience in administration or coordination roles.
• Strong planning and organisational abilities with multiple priorities.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using business systems and MS Office.
• Customer-focused with ability to build relationships at all levels.
• Attention to detail and accurate record keeping.
• Ability to work independently and as part of a team.
• Proactive mindset to improve operational efficiency.

Responsibilities

• Manage the workshop diary and coordinate bookings including servicing, valeting, tyre replacements and glass repairs.
• Open, maintain and close job cards with full documentation.
• Act as main contact for customers via the 1link system and respond to inquiries.
• Raise invoices, process payments and support accounts receivable.
• Coordinate with parts to ensure availability for planned maintenance.
• Schedule MOT bookings for fleet vehicles.
• Maintain accurate workshop records using management systems.
• Support timely administrative processes to improve workshop efficiency.
• Ensure compliance with Health & Safety, GDPR and industry regulations.
• Build positive working relationships with customers, technicians and colleagues.

Skills

Administration

Coordination

Customer service

Planning

IT skills

Communication

Record-keeping

Teamwork

Proactivity

Tools

MS Office

Job description

About the role

Balfour Beatty Asset & Technology Solutions is looking for a highly organised and proactive Workshop Co-ordinator to join our team in Derby.

This is a fantastic opportunity to play a key role in supporting the day-to-day operations of a busy vehicle workshop environment. Working closely with the Workshop Manager, Supervisors, technicians and customers, you will help ensure maintenance activities are planned effectively, customer requirements are met, and all workshop administration is completed accurately and efficiently.

The successful candidate will be at the centre of workshop operations, coordinating bookings, managing documentation, supporting invoicing processes and ensuring excellent customer service throughout the maintenance journey.

What you'll be doing

As a Workshop Co-ordinator, you will:

• Manage the workshop diary and coordinate scheduled bookings, including vehicle servicing, valeting, tyre replacements and glass repairs.
• Open, maintain and close job cards accurately, ensuring all work is fully documented and recorded.
• Act as a key point of contact for customers, responding to enquiries and providing updates through the 1link system.
• Raise invoices, process payments and support the management of outstanding accounts.
• Coordinate with the parts department to ensure required parts are available for planned maintenance activities.
• Schedule and manage MOT bookings for fleet vehicles.
• Maintain accurate customer, vehicle and workshop records using business management systems.
• Support workshop efficiency by ensuring administrative processes are completed in a timely manner.
• Help ensure compliance with Health & Safety requirements, GDPR and relevant industry regulations.
• Build and maintain positive working relationships with customers, technicians and colleagues across the business.

Who we're looking for

We're looking for an enthusiastic and detail-focused individual with excellent organisational and communication skills.

You will ideally have:

• Previous experience in an administration, coordination or customer service role.
• Strong planning and organisational abilities, with the capability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using business systems and Microsoft Office applications.
• A customer-focused approach with the ability to build positive relationships at all levels.
• Strong attention to detail and a commitment to maintaining accurate records.
• The ability to work effectively both independently and as part of a team.
• A proactive mindset with a willingness to support colleagues and drive operational efficiency.
• An understanding of workshop, fleet, automotive or maintenance environments would be advantageous.

At Balfour Beatty, we value people who demonstrate integrity, take ownership of their work, embrace collaboration and are committed to delivering high standards of safety, quality and customer service.

Join us and help keep our workshop operations running smoothly while supporting the delivery of essential services across our Asset & Technology Solutions business.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

Diversity and inclusion

At Balfour Beatty, we want everyone to be able to thrive and achieve their full potential, regardless of their identity or background. We’re making great progress through our Value Everyone DEI Action Plan, but we know we’ve got more to do. Find out more about our values and DEI initiatives.

As a Disability Confident Employer, we ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We are committed to our processes being barrier-free and will support adjustments at any stage of the recruitment process. Please let the recruiter for this role know if you require any adjustments.

We’re looking to continually improve our recruitment process, so if you have any feedback, please share this with us via [e-mail]