Workshop Operations Lead – Heathrow

Autotech Recruit Ltd; Hounslow; On-site; GBP 42,000 - 62,000; Full time

Job summary

Autotech Recruit Ltd is seeking a Duty Manager to lead workshop maintenance operations at Heathrow, delivering safe, efficient, and high-quality service across airside and landside facilities. You will drive performance, manage schedules, and lead a team to meet contractual SLAs.

The role requires a hands-on leader with strong people management skills, experience in workshop or fleet maintenance, and excellent stakeholder communication. A security clearance may be required.

Qualifications

• Previous management or supervisory experience within a workshop, fleet, engineering, transport, or maintenance environment.
• Strong people management and leadership skills.
• Experience working in a customer-focused operational setting.
• Excellent communication and stakeholder management abilities.
• Good understanding of workshop operations, maintenance planning, and resource allocation.
• Strong analytical and problem‑solving skills.
• Experience using systems such as SAP and performance reporting tools.
• Solid commercial awareness and financial understanding.
• A proactive and professional approach with the ability to work under pressure.

Responsibilities

• Leading workshop operations to achieve safety, productivity, and customer service targets.
• Managing maintenance schedules and workshop loading plans.
• Ensuring vehicles and equipment are serviced, maintained, and returned to operation efficiently.
• Prioritising workloads in line with operational demands and contractual SLAs.
• Building strong relationships with customers, suppliers, and internal stakeholders.
• Driving continuous improvement through performance monitoring, trend analysis, and problem solving.
• Managing workshop resources to maximise efficiency and minimise downtime.
• Overseeing compliance with health & safety, operational, and quality standards.
• Monitoring work order completion and workshop administration through SAP systems.
• Conducting audits, inspections, and quality assurance checks.
• Supporting operational readiness during peak periods.
• Deputising for the Operations Manager when required.

Skills

Leadership

People management

Stakeholder management

Analytical & problem-solving

Planning & organisation

Education

IOSH certification

NEBOSH certification

CPC qualification

PSV licence

Tools

SAP

Performance reporting tools

Job description

Autotech Recruit Ltd is seeking a Duty Manager to lead workshop maintenance operations at Heathrow, delivering safe, efficient, and high-quality service across airside and landside facilities. You will drive performance, manage schedules, and lead a team to meet contractual SLAs.

The role requires a hands-on leader with strong people management skills, experience in workshop or fleet maintenance, and excellent stakeholder communication. A security clearance may be required.