Duty Manager

Autotech Recruit Ltd; Hounslow; Presencial; GBP 42.000 - 62.000; Jornada completa

Descripción de la vacante

Autotech Recruit Ltd is seeking a Duty Manager to lead workshop maintenance operations at Heathrow, delivering safe, efficient, and high-quality service across airside and landside facilities. You will drive performance, manage schedules, and lead a team to meet contractual SLAs.

The role requires a hands-on leader with strong people management skills, experience in workshop or fleet maintenance, and excellent stakeholder communication. A security clearance may be required.

Formación

• Previous management or supervisory experience within a workshop, fleet, engineering, transport, or maintenance environment.
• Strong people management and leadership skills.
• Experience working in a customer-focused operational setting.
• Excellent communication and stakeholder management abilities.
• Good understanding of workshop operations, maintenance planning, and resource allocation.
• Strong analytical and problem‑solving skills.
• Experience using systems such as SAP and performance reporting tools.
• Solid commercial awareness and financial understanding.
• A proactive and professional approach with the ability to work under pressure.

Responsabilidades

• Leading workshop operations to achieve safety, productivity, and customer service targets.
• Managing maintenance schedules and workshop loading plans.
• Ensuring vehicles and equipment are serviced, maintained, and returned to operation efficiently.
• Prioritising workloads in line with operational demands and contractual SLAs.
• Building strong relationships with customers, suppliers, and internal stakeholders.
• Driving continuous improvement through performance monitoring, trend analysis, and problem solving.
• Managing workshop resources to maximise efficiency and minimise downtime.
• Overseeing compliance with health & safety, operational, and quality standards.
• Monitoring work order completion and workshop administration through SAP systems.
• Conducting audits, inspections, and quality assurance checks.
• Supporting operational readiness during peak periods.
• Deputising for the Operations Manager when required.

Conocimientos

Leadership

People management

Stakeholder management

Analytical & problem-solving

Planning & organisation

Educación

IOSH certification

NEBOSH certification

CPC qualification

PSV licence

Herramientas

SAP

Performance reporting tools

Descripción del empleo

Duty Manager – Workshop Operations

Location: Heathrow (Airside & Landside)
Job Type: Full-Time, Permanent
Reporting To: Operations Manager

Lead a Critical Airport Operations Team An exciting opportunity has arisen for an experienced Duty Manager to oversee workshop maintenance operations at Heathrow Airport. This role is ideal for a proven leader with a strong operational background, excellent people management skills, and a commitment to delivering outstanding service, safety, and performance standards.

Working within a fast-paced, customer-focused environment, you will be responsible for managing maintenance activities, driving operational efficiency, leading workshop teams, and ensuring contractual and service-level commitments are consistently achieved.

The Role

As Duty Manager, you will take ownership of day-to-day maintenance operations across both airside and landside workshops, ensuring equipment availability, operational readiness, and exceptional service delivery.

Key responsibilities include:

• Leading workshop operations to achieve safety, productivity, and customer service targets.
• Managing maintenance schedules and workshop loading plans.
• Ensuring vehicles and equipment are serviced, maintained, and returned to operation efficiently.
• Prioritising workloads in line with operational demands and contractual SLAs.
• Building strong relationships with customers, suppliers, and internal stakeholders.
• Driving continuous improvement through performance monitoring, trend analysis, and problem solving.
• Managing workshop resources to maximise efficiency and minimise downtime.
• Overseeing compliance with health & safety, operational, and quality standards.
• Monitoring work order completion and workshop administration through SAP systems.
• Conducting audits, inspections, and quality assurance checks.
• Supporting operational readiness during peak periods.
• Deputising for the Operations Manager when required.

About You

We’re looking for a confident, hands‑on leader who thrives in a demanding operational environment and can motivate teams to achieve exceptional results.

You will ideally have:

• Previous management or supervisory experience within a workshop, fleet, engineering, transport, or maintenance environment.
• Strong people management and leadership skills.
• Experience working in a customer-focused operational setting.
• Excellent communication and stakeholder management abilities.
• Good understanding of workshop operations, maintenance planning, and resource allocation.
• Strong analytical and problem‑solving skills.
• Experience using systems such as SAP and performance reporting tools.
• Solid commercial awareness and financial understanding.
• A proactive and professional approach with the ability to work under pressure.

Desirable Qualifications & Experience

• Motor vehicle, HGV, PSV, fleet, or engineering background.
• IOSH or NEBOSH certification.
• CPC qualification.
• PSV licence.
• Experience within aviation, airport, fleet, logistics, or ground support operations.

Please note: Successful applicants will be required to obtain and maintain the appropriate airside security clearance.

What You’ll Bring

• A strong commitment to health, safety, and compliance.
• The ability to lead by example and develop high‑performing teams.
• Excellent organisational and planning skills.
• A customer‑first mindset.
• A collaborative “one team” approach..
• Sound judgement and decision‑making ability.
• A positive, flexible, and results‑driven attitude.

Why Apply?

This is an opportunity to take on a highly visible leadership role within a critical operational environment. You’ll play a key part in ensuring the safe, efficient, and cost-effective delivery of maintenance services while leading a team that keeps essential operations running smoothly.