Heathrow Maintenance Duty Manager: Safety & Ops Lead

TCR; Hounslow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

6% employer pension contribution

Life Assurance (3x salary)

Private Medical Coverage

Employee Assistance Programme (EAP)

Job summary

TCR Group is seeking an experienced Operations Manager to lead Heathrow maintenance operations, ensuring safety, quality and punctual service. You will drive productivity, manage resources and oversee compliance with safety policies while coordinating with BA, suppliers and internal teams.

You will oversee the workshop loading plan, manage incidents, audits and performance metrics, and report on KPIs to senior management.

Qualifications

• Customer oriented and service delivery focused.
• Good knowledge of health and safety regulations (IOSH/NEBOSH desirable).
• Operational expertise desirable.
• Proven experience in a Management or Supervisory capacity.

Responsibilities

• Manage Heathrow maintenance operations to deliver high service levels while ensuring safety and quality.
• Build relationships with BA, TCR and third-party stakeholders.
• Drive productivity and efficient use of resources to meet contractual obligations.
• Ensure work orders are completed accurately in SAP and maintain workshop readiness.
• Oversee training compliance and safety governance.

Skills

Safety leadership

Data analysis

SAP

Power BI

People management

Operational expertise

Communication skills

Budget awareness

Tools

SAP

Power BI

Job description

TCR Group is seeking an experienced Operations Manager to lead Heathrow maintenance operations, ensuring safety, quality and punctual service. You will drive productivity, manage resources and oversee compliance with safety policies while coordinating with BA, suppliers and internal teams.

You will oversee the workshop loading plan, manage incidents, audits and performance metrics, and report on KPIs to senior management.