Duty Manager

Kemp Recruitment Ltd; Greater London; In loco; GBP 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

6% employer pension contribution

3x Salary Life Assurance

Private Medical coverage

Employee Assistance Programme (EAP)

Descrizione del lavoro

Kemp Recruitment Ltd. seeks a Duty Manager in Heathrow to oversee workshop operations, ensuring safe, efficient vehicle maintenance and service scheduling.

You will lead and develop the team, manage resources, and uphold customer service standards in a busy, fast-paced environment. Responsibilities include planning workloads, keeping accurate records, and liaising with customers and suppliers while driving continuous improvement and safety initiatives.

Competenze

• Experience in supervising workshop, fleet, or transport operations.
• Strong leadership and people management capabilities.
• Knowledge of health and safety regulations and best practices.
• Good mechanical knowledge and ability to read vehicle systems.
• SAP or similar systems familiarity is desirable.

Mansioni

• Oversee day-to-day workshop operations.
• Ensure fleet vehicles are serviced and available per standards.
• Prioritise workload to meet SLAs and service levels.
• Lead teams to achieve productivity, quality, and safety targets.
• Maintain accurate work orders and compliance records.
• Build relationships with customers, suppliers, and internal teams.
• Investigate incidents and promote safety culture.
• Manage staffing, attendance, performance, and development reviews.
• Control costs, reduce third-party dependency, and improve efficiency.
• Deputise for Operations Manager when required.

Conoscenze

Leadership

People management

Communication

Organisation

Problem-solving

Health & Safety

Mechanical knowledge

Formazione

IOSH/NEBOSH

CPC

PSV license

LGV/heavy vehicle mechanics

Strumenti

SAP

Descrizione del lavoro

Job Title: Duty Manager

Location: Heathrow

Shift Pattern: 4 on / 4 off Days

Salary: £DOE

About Your New Company

My client, a market leading company who have been in business for over 35 years, are looking for a Duty Manager to join their team in Heathrow.

Main Purpose Of The Role

Responsible for overseeing workshop operations, ensuring vehicles and equipment are maintained safely, efficiently, and in line with service schedules and contractual targets. Manage daily resources, workload planning, productivity, compliance, and customer service standards. Lead and support the team through performance management, training, communication, and continuous improvement initiatives.

Key Responsibilities Of The Duty Manager

• Manage day-to-day workshop operations
• Ensure fleet vehicles are serviced, repaired, and available to required standards
• Prioritise workload to meet operational demands and service level agreements
• Lead teams to achieve productivity, quality, and safety targets
• Maintain accurate work orders, records, and compliance documentation
• Build strong relationships with customers, suppliers, and internal departments
• Investigate incidents, carry out audits, and promote a strong safety culture
• Manage staffing, attendance, performance, and development reviews
• Control costs, reduce third-party dependency, and improve efficiency
• Deputise for the Operations Manager when required

Skills & Experience Required For The Duty Manager Role

• Previous management or supervisory experience in workshop, fleet, or transport operations
• Strong leadership and people management skills
• Understanding of health & safety regulations
• Good mechanical knowledge or background
• Knowledge of workshop systems, SAP, or similar systems desirable
• Excellent communication, organisation, and problem-solving skills
• Ability to work under pressure in a fast-paced operational environment

Desirable Qualifications

• Motor mechanics - LGV & heavy vehicles
• IOSH/NEBOSH
• CPC
• PSV license

What Is On Offer

• 6% employer pension contribution
• 3x salary Life Assurance
• Private Medical coverage for you and family
• Employee Assistance Programme (EAP)

Reference: INDMM