Workshop Controller & Team Leader

Trust Ford; Wimbledon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave + buy/sell scheme

Pension & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop, Parts

Volunteer day each year

Cycle to work scheme

Perks at Work discounts

Job summary

Trust Ford is seeking an experienced Workshop Controller to lead the workshop team at Wimbledon. You will oversee staff and facilities, motivate technicians, and ensure productivity and quality of service while coordinating with Service Reception to keep customers satisfied.

The role requires a minimum of 2 years' main dealer experience, a strong focus on customer care, and the ability to drive performance within a fast-paced environment.

Qualifications

• 2 years main dealer experience in a similar role.
• Must be customer focused and able to drive the standard in customer care.
• Able to motivate and support the team whilst improving productivity.

Responsibilities

• Oversee staff and workshop facilities to ensure efficiency and quality.
• Motivate technicians to meet targets and deliver high service levels.
• Track progress of vehicles through the workshop and coordinate with Service Reception.
• Maintain customer satisfaction through effective communication and service delivery.

Skills

Customer focused

Team motivation

Improve productivity

Customer care standards

Job description

Trust Ford is seeking an experienced Workshop Controller to lead the workshop team at Wimbledon. You will oversee staff and facilities, motivate technicians, and ensure productivity and quality of service while coordinating with Service Reception to keep customers satisfied.

The role requires a minimum of 2 years' main dealer experience, a strong focus on customer care, and the ability to drive performance within a fast-paced environment.