Workshop Controller: Lead Technicians & Boost Efficiency

Listers; Bradley Stoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Free Parking / On-site Parking

Company Events

Job summary

Listers is seeking an experienced Workshop Controller for our Bristol Toyota/Chery dealership. The role drives workshop productivity, coordinates between Service Advisors and Technicians, and ensures work is actioned to brand standards, with a focus on delivering an exceptional customer experience.

You will lead a team of Technicians, manage resources, review processes with the Aftersales Manager, and ensure KPI targets are met.

Qualifications

• Experience in a dealership as a Workshop Controller or senior role.
• Demonstrated leadership and drive to improve workshop performance.
• Presentable with strong attitude to succeed.

Responsibilities

• Managing the workflow of all jobs to brand standard.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused management to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)

Skills

Workshop management

Team leadership

Customer service

Stakeholder liaison

Job description

Listers is seeking an experienced Workshop Controller for our Bristol Toyota/Chery dealership. The role drives workshop productivity, coordinates between Service Advisors and Technicians, and ensures work is actioned to brand standards, with a focus on delivering an exceptional customer experience.

You will lead a team of Technicians, manage resources, review processes with the Aftersales Manager, and ensure KPI targets are met.