Workshop Controller - Drive Efficiency & Customer Service

Listers Group Ltd; Newport; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts on Retail,

Job summary

Listers Group is seeking an experienced Workshop Controller for our Toyota/Chery Dealership in Bristol. You will oversee workshop workflow, supervise technicians and liaise with service advisors to ensure efficient, on-time completion of work.

Ideal candidates have prior dealership experience and demonstrate confidence, resilience and a proactive attitude to drive customer satisfaction and operational excellence.

Qualifications

• This role requires experience in a dealership workshop environment.
• Background as Trainee Workshop Controller, Workshop Foreman or Controller is preferred.
• Candidate should show confidence, resilience, drive and energy.

Responsibilities

• Manage the workflow of all jobs to brand standard and supervise Technicians.
• Coordinate between Service Advisors and Technicians to ensure timely work completion.
• Monitor KPI targets and drive continuous improvement in the workshop.
• Plan resources and support the service department with complex job coding and quotes.

Skills

Workshop management

Leadership

Communication

Job description

Listers Group is seeking an experienced Workshop Controller for our Toyota/Chery Dealership in Bristol. You will oversee workshop workflow, supervise technicians and liaise with service advisors to ensure efficient, on-time completion of work.

Ideal candidates have prior dealership experience and demonstrate confidence, resilience and a proactive attitude to drive customer satisfaction and operational excellence.