Workshop Controller

Listers; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Wellness programme

Sick pay

Life insurance

Staff discounts

Listers benefits

Long service incentives

Staff referral

Job summary

Listers is seeking an experienced Workshop Controller for our Bristol-based Toyota/Chery Dealership. You will oversee workshop workflow, lead Technicians, and ensure exceptional customer service, working 8am–5pm, Mon–Fri and liaising between service roles to maximise productivity.

The role requires strong leadership, process discipline, and a proactive approach to driving efficiency and customer satisfaction in a busy dealership environment.

Qualifications

• Experience within a dealership workshop is essential.
• Proven ability to lead Technicians and manage workflow.
• Strong focus on customer experience and service quality.

Responsibilities

• Oversee workflow of all jobs to brand standards.
• Lead a team of Technicians and ensure efficient workshop throughput.
• Coordinate between Service Advisors and Technicians for timely work.
• Drive KPI achievement and continuous process improvements.
• Plan resources and handover complex jobs with customer sign-off.

Skills

People management

Team leadership

KPI focus

Customer service

Decision making

Job description

An excellent opportunity has arisen for an experienced Workshop Controller to join our Toyota/Chery Dealership in Bristol. Hours of work are 8am to 5pm, Monday to Friday.

The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently.

Description

• Managing the workflow of all jobs to brand standard.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused management to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)

What we're looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then