Workshop Controller: Customer-Driven Service Lead

Hatfield; Hull and East Yorkshire; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family leave policies

Salary sacrifice scheme

Volunteer day

Long service milestones

Career training

Cycle to work

Staff discounts

Job summary

Hatfields is seeking a Workshop Controller to join JLR Hull, playing a key role between Service Reception and Parts Teams. You will influence workflow, mentor apprentices, and ensure customer-first service. A strong background in motor service environments is essential.

You will lead by example, maintain progress information, and help solve technical problems while upholding safety standards and delivering outstanding experiences for customers and colleagues alike.

Qualifications

• Proven experience within a service department in the motor industry.
• Excellent understanding of systems and processes operated to within this environment.
• Strong knowledge of Health and Safety.
• Confident with dealing with people at all levels, be able to build an immediate rapport.
• Excellent planning and organisational skills.
• Comfortable in negotiating and influencing situations.
• Lead by example to deliver an outstanding customer experience every time.

Responsibilities

• Assist in maintaining progress information against job allocation; ensure all appropriate paperwork is completed to standard and passed on to the relevant teams.
• Assist and advise team members in dealing with technical and job-related problems.
• Coach the workshop apprentices as and when required.
• Ensure the customer comes first.

Skills

Customer service

Team leadership

Health & safety

Planning & organisation

Negotiation

Communication

Mentoring

Tools

Systems & processes

Job description

Hatfields is seeking a Workshop Controller to join JLR Hull, playing a key role between Service Reception and Parts Teams. You will influence workflow, mentor apprentices, and ensure customer-first service. A strong background in motor service environments is essential.

You will lead by example, maintain progress information, and help solve technical problems while upholding safety standards and delivering outstanding experiences for customers and colleagues alike.