Workshop Controller: Lead & Deliver Customer-Centric Service

Lithia; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Birthday day off

Family Leave Policies

Salary Sacrifice car scheme

Volunteer day

Long service milestones

Tailored training & career growth

Cycle to work

High street discounts

Referral rewards

Job summary

Evans Halshaw Hyundai Doncaster is seeking a Workshop Controller to oversee workshop workflow, ensure accurate documentation, and coordinate with service teams to deliver excellent customer service. The role emphasizes safety, process adherence, and proactive problem-solving.

You will support apprentices, manage job allocations, and maintain high standards in a busy automotive service environment at Doncaster. Competitive salary with extensive holiday allowance and benefits accompany the role.

Qualifications

• Proven experience within a service department in the motor industry.
• Excellent understanding of systems and processes in motor service environments.
• Strong knowledge of Health and Safety requirements.
• Confident communicating with people at all levels and building rapport.
• Excellent planning and organisational skills.
• Comfortable negotiating and influencing situations.
• Lead by example to deliver outstanding customer experience.

Responsibilities

• Assist in maintaining progress information against job allocation and ensure paperwork is completed to standard.
• Advise and support team members in addressing technical and job-related problems.
• Coach workshop apprentices as required.
• Ensure the customer comes first in all interactions.

Job description

Evans Halshaw Hyundai Doncaster is seeking a Workshop Controller to oversee workshop workflow, ensure accurate documentation, and coordinate with service teams to deliver excellent customer service. The role emphasizes safety, process adherence, and proactive problem-solving.

You will support apprentices, manage job allocations, and maintain high standards in a busy automotive service environment at Doncaster. Competitive salary with extensive holiday allowance and benefits accompany the role.