Workshop Controller

Listers Group Limited; West of England; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – retailer/restaurant

Long service incentives

Free Parking / On-site Parking

Company Events

Job summary

Listers Group Limited, Bristol-based dealership, is seeking an experienced Workshop Controller to optimise workshop productivity. You will coordinate between service advisors and technicians, ensuring smooth workflow and timely completion of all jobs, while maintaining brand standards and customer satisfaction.

You will lead a team of Technicians, manage resources, and continuously improve processes. The role offers clear progression opportunities within a respected automotive group and offers a

Qualifications

• Experience in a dealership workshop environment is preferred.
• Strong people management and delegation skills.
• Ability to liaise between service advisors and technicians to maximise productivity.

Responsibilities

• Manage workflow of all jobs to brand standard.
• Lead a team of technicians to ensure efficient workshop operation.
• Provide focus to service department to ensure excellent customer experience.
• Ensure processes are adhered to and follow up on issues.
• Review processes with Aftersales Manager to rectify issues.
• Monitor workshop KPIs and ensure targets are met.
• Plan resources to meet work requirements and deadlines.
• Assist with non-standard jobs and obtain customer consent before work.
• Oversee handover of complex/invoice-related jobs with customer buy-in.

Skills

Workshop management

Team leadership

KPI management

Process improvement

Customer service

Job description

An excellent opportunity has arisen for an experienced Workshop Controller to join our Toyota/Chery Dealership in Bristol. Hours of work are 8am to 5pm, Monday to Friday.

The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently.

Description

• Managing the workflow of all jobs to brand standard.


• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.


• Provide focused management to the service department team, to ensure an excellent customer experience.


• Ensure processes are always adhered to.


• Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.


• Manage the performance of the workshop to ensure that KPI targets are achieved.


• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.


• Support the department team as required and ensure that all work is completed on time.


• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.


• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy‑in and agreement from the customer (Retail or Internal.)

What we're looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.


• Unlimited confidence, resilience, drive, energy and talent.


• A well-presented individual with a desire, character and attitude to succeed.

What we offer

• Company Pension


• Wellness Programme


• Sick Pay


• Group life insurance


• Staff discount on car servicing


• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays


• Long service and loyalty incentives


• Free Parking / On-site Parking


• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector