Workshop Controller - Depot Lead, Planning & Performance

Volvo Group; Ayr; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Staff discounts

Company bonus scheme

Pension + Health & Life Insurance

Renault & EV salary sacrifice scheme

Maternity & Adoption Leave

Job summary

Volvo Group Ayr depot is seeking a driven Workshop Controller to lead the workshop team, manage WIP, and ensure service quality and profitability. You will actively drive planning, CRM participation, and business planning with a focus on efficient operations.

The role requires supervision experience in a heavy vehicle workshop, strong communication, and knowledge of VOSA/MOT requirements. A company bonus, pension and benefits are included.

Qualifications

• City & Guilds/NVQ Level 3 in heavy vehicle or equivalent.
• Experience supervising in a commercial vehicle workshop.
• Knowledge of VOSA requirements, MOT manual, Warranty and Contract scope and procedures.
• Understanding of workshop KPIs and Operators Licence Laws and Regulations.
• Excellent written and verbal communication; proficient with spreadsheets and in-house IT systems.

Responsibilities

• Manage Work In Progress (WIP) and oversee the workshop team to meet customer expectations.
• Proactively manage the GVS process from planning to invoice/claim closure.
• Ensure service and repair work meets time and quality standards and all documents are complete.
• Monitor customer expectations, job profitability and workshop productivity targets.
• Review processes with Dealerpoint Manager to identify issues and actions.
• Manage service department performance to achieve KPI targets.
• Lead daily production meetings to plan workload and resources.
• Anticipate production problems and provide active support.
• Participate in Dealerpoint’s CRM meetings per CRM process.
• Assist in producing the annual business plan for the dealer.

Skills

Team leadership

Supervisory experience

Strong communication skills

Spreadsheet & IT systems

Knowledge of VOSA/MOT procedures

Operators Licence laws

Education

City & Guilds/NVQ Level 3 in heavy vehicle or equivalent

Job description

Volvo Group Ayr depot is seeking a driven Workshop Controller to lead the workshop team, manage WIP, and ensure service quality and profitability. You will actively drive planning, CRM participation, and business planning with a focus on efficient operations.

The role requires supervision experience in a heavy vehicle workshop, strong communication, and knowledge of VOSA/MOT requirements. A company bonus, pension and benefits are included.