Workshop Lead: KPI-Driven Ops & Team Leadership

Volvo Group; Broxburn; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Up to 33 days’ holiday (including Bank

Quarterly bonus

Retail, travel, and lifestyleDiscounts

Enhanced family-friendly policies

Job summary

Volvo Group is seeking an experienced Workshop Controller for our Grangemouth depot in the UK. The role focuses on managing workshop operations, performance, and customer expectations, with hours Monday–Friday in a dayshift pattern.

You will oversee WIP, lead the workshop team, and drive on-time delivery to quality standards while monitoring productivity, profitability, and KPI performance. The position involves daily planning and close collaboration with the Dealerpoint Manager.

Qualifications

• City & Guilds or NVQ Level 3 in Heavy Vehicle Maintenance (or equivalent)
• Previous supervisory experience in a commercial vehicle workshop
• Strong knowledge of VOSA requirements, MOT standards, workshop KPIs, and Operator Licence regulations
• Confident leader with strong communication and IT skills

Responsibilities

• Manage Work in Progress (WIP) and oversee the workshop team
• Ensure service and repair work is completed on time and to quality standards
• Manage productivity, job profitability, and KPI performance
• Lead daily production meetings and plan workloads/resources
• Proactively manage processes from planning through to invoice/claim closure
• Support the Dealerpoint Manager with operational reviews and planning

Skills

Supervisory experience

Leadership

Communication

IT skills

VOSA/MOT knowledge

Education

Heavy Vehicle Maintenance level 3 (City & Guilds/NVQ)

Job description

Volvo Group is seeking an experienced Workshop Controller for our Grangemouth depot in the UK. The role focuses on managing workshop operations, performance, and customer expectations, with hours Monday–Friday in a dayshift pattern.

You will oversee WIP, lead the workshop team, and drive on-time delivery to quality standards while monitoring productivity, profitability, and KPI performance. The position involves daily planning and close collaboration with the Dealerpoint Manager.