Workshop Controller

BMW Group Retail; Sefton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in automotive retail is seeking a Workshop Controller to lead their Southport Centre. This role involves overseeing workshop operations, ensuring high-quality service, and managing a skilled team. The ideal candidate will possess extensive experience in a franchised environment, particularly with BMW products, and demonstrate strong fault diagnosis capabilities. With a commitment to customer satisfaction and a passion for automotive technology, you will thrive in a dynamic and supportive workplace. Join a family-run business that values professional development and offers a rewarding career path in a state-of-the-art facility.

Benefits

22 days holiday plus bank holidays

Birthday off

Employee Car Scheme

Specialist training with BMW UK

Ongoing development

Life Assurance Scheme

Qualifications

• NVQ Level 3 qualified with experience in a Franchised Centre.
• Strong technical knowledge and fault diagnosis skills.

Responsibilities

• Supervise workshop staff to ensure quality and efficiency.
• Manage workshop activities related to BMW technical issues.

Skills

Fault Diagnosis

Technical Knowledge of BMW Products

Customer Service

Organisational Skills

Interpersonal Skills

Presentation Skills

Computer Applications Knowledge

Education

NVQ Level 3 or equivalent

Tools

Diagnosis Equipment

Job description

Halliwell Jones Southport is looking for a Workshop Controller.

Your role

The position is located at our Southport Centre, which consists of Aftersales and BMW and MINI Sales.

Your Responsibilities:

1. Supervise the workshop and its staff to achieve an agreed level of quality, efficiency, and profitability.
2. Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

Your profile

1. NVQ Level 3 (or equivalent City and Guilds or BTEC accreditation) qualified with extensive experience working in a Franchised Centre (ideally in a BMW / Prestige centre) and be highly skilled at fault diagnosis.
2. Technical knowledge and passion for BMW products and technology.
3. Deliver first-time fix to meet customer satisfaction.
4. Ability to work autonomously and within given timescales.
5. Ability to comply with warranty write-ups and ensure all chargeable labour and workshop consumables are recorded on the job card.
6. Highly motivated, team player that offers help and support to others, with attention to detail.
7. Willingness to learn and develop personal knowledge, keeping up-to-date with complex/technical/product information to improve profitability.
8. An outstanding attitude and passion for customer service.
9. An enthusiastic, dynamic, and team-oriented personality.
10. Ability to deal with customers when necessary.
11. Strong interpersonal and presentation skills.
12. Strong organisational and prioritisation skills.
13. Thorough knowledge of computer applications and diagnosis equipment.

Rewards

1. 22 days holiday plus bank holidays AND your birthday off!
2. Employee Car Scheme (dependent on production and availability of cars which comply with the Scheme rules).
3. Family-run business with a friendly culture.
4. Specialist training with BMW UK.
5. Ongoing development and achievable career path.
6. State of the art facility and working environment.
7. Life Assurance Scheme.