Workshop Controller- Southport

Halliwell Jones Group; Sefton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a family-run business as a Workshop Controller in Southport, where you will lead a team to ensure high-quality service and efficiency. This role offers a supportive culture, specialist training from BMW UK, and a clear career path. You'll be responsible for managing workshop activities and ensuring customer satisfaction through effective fault diagnosis and technical expertise. With a competitive salary and benefits like 22 days holiday plus bank holidays, this is a fantastic opportunity to grow your career in a prestigious environment.

Benefits

22 days holiday plus bank holidays

Employee Car Scheme

Specialist training with BMW UK

Life Assurance Scheme

Staff Discounts

Qualifications

• Extensive experience in a Franchised Centre, ideally BMW.
• Ability to work autonomously and within given timescales.

Responsibilities

• Supervise workshop staff to achieve quality and efficiency.
• Manage workshop activity related to BMW Technical issues.

Skills

Fault Diagnosis

Technical Knowledge of BMW Products

Customer Service

Organisational Skills

Interpersonal Skills

Attention to Detail

Education

NVQ Level 3 or equivalent

Tools

Computer Applications and Diagnosis Equipment

Job description

About the role: Workshop Controller- Southport

Here at Halliwell Jones Ltd we have an exciting opportunity for a Workshop Controller. The position is located at our Southport Centre consisting of Aftersales and BMW and MINI Sales.

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
• Family run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme

Your Responsibilities

• To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
• Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

What we're looking for

• NVQ Level 3 (or equivalent City and Guilds or BTEC accreditation) qualified with extensive experience working in a Franchised Centre (ideally in a BMW / Prestige centre) and be highly skilled at fault diagnosis.
• Technical knowledge and passion for BMW products and technology.
• Highly skilled at fault diagnosis.
• Deliver first time fix to meeting customer satisfaction.
• Ability to work autonomously.
• Ability to work within given timescales and complete a wide range of tasks.
• Ability to comply with warranty write ups.
• To ensure all chargeable labour and workshop consumables are recorded on the job card.
• Highly motivated, team player that offers help and support to other, attention to detail.
• Willingness to learn and develop personal knowledge, and keep up-to-date with complex/ technical/product information, in order to improve profitability.
• An outstanding attitude and passion for customer service.
• An enthusiastic, dynamic and team orientated personality.
• Ability to deal with customers when necessary.
• Strong interpersonal and presentation skills.
• Strong organisational and prioritisation skills.
• Thorough knowledge of computer applications and diagnosis equipment.

This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts. If you have the knowledge and experience in a corporate industry and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.