Workshop Controller

Marshall Motor Group; Reading; On-site; GBP 37,000; Full time

Job summary

An established industry player is seeking a Workshop Controller to lead day-to-day operations in a busy service environment. This full-time, permanent role offers the chance to supervise and motivate a talented team of technicians while ensuring high standards of service quality. With a focus on career development and a supportive culture, this position is ideal for someone with strong leadership and customer service skills. Join a company that values its employees and strives to be the UK's premier automotive retail group, providing you with the autonomy and resources to thrive in your role.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Qualifications

• Experience as a Workshop Controller, ideally from a franchised dealership.
• Strong leadership and customer service skills are essential.

Responsibilities

• Lead and motivate a team of technicians in a busy service operation.
• Ensure workshop operations meet brand standards for quality.

Skills

Leadership Skills

Customer Service Skills

Problem Solving Skills

Intermediate IT Skills

Tools

eVHC Software

Job description

Salary: £36,532 basic plus a bonus and OTE scheme in place

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 144 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

We are seeking a Workshop Controller at Marshall Motor Group. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis. We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.

Who you are

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:

• Strong leadership skills with the ability to lead and motivate a team
• A professional and calm approach with strong customer service skills
• Strong problem solving skills, with the ability to foresee potential barriers

What you’ll do

• Lead, manage and motivate a team of qualified and apprentice technicians
• Allocate work orders to technicians, and manage technician clocking on/off, and rostering
• Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
• Drive service profitability by ensuring maximum time save and upsell
• Manage and update workshop technical solutions including eVHC and service booking database
• Provide outstanding customer service to service customers both face to face and by phone
• Assist and work closely with the Service Advisor team as required

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management
• Industries: Retail Motor Vehicles and Motor Vehicle Manufacturing