Workshop Controller

TN United Kingdom; Farnborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Workshop Controller to lead a dynamic team in a busy car dealership. In this pivotal role, you will manage daily workshop operations, ensuring efficiency and compliance with health and safety regulations. Your leadership will guide technicians in delivering exceptional service, maintaining high customer satisfaction levels. If you're passionate about the automotive industry and have a knack for team management, this opportunity is perfect for you. Join a thriving environment where your skills will make a significant impact on workshop performance and customer experience.

Qualifications

• Previous experience in workshop management or similar roles is preferred.
• Strong understanding of workshop processes and team dynamics.

Responsibilities

• Manage daily workshop operations and oversee technicians.
• Ensure compliance with retail and warranty guidelines.
• Provide updates on work progress and maintain customer satisfaction.

Skills

Workshop Management

Team Management

Health and Safety Compliance

IT Literacy

Numerical Skills

Education

Experience as Workshop Controller

Full Driving License

Tools

Kerridge

Job description

Social network you want to login/join with:

Hours: Discussed at interview

Our client is a main car dealership looking to recruit a Workshop Controller to join their busy site.

Workshop Controller Role:

You will manage a busy and thriving workshop daily, overseeing Technicians. This position is responsible for all aspects of workshop management, including issuing work to technicians, tooling & equipment, and Health & Safety.

Workshop Controller – Key Responsibilities:

1. Take full responsibility for issuing work, considering workload and customer commitments as coordinated with the reception team.
2. Ensure workshop processes comply with retail, internal, and warranty guidelines.
3. Ensure all work is issued efficiently.
4. Oversee issuing and progressing of Sales Department preparation work.
5. Provide updates on work progress, highlight potential issues, and take preventative measures to maintain Customer Satisfaction.
6. Maintain a comprehensive understanding of Health and Safety Legislation.

Workshop Controller Requirements:

1. Previous experience as a Workshop Controller, Foreman, Manager, or Service Manager is preferred.
2. Confidence and a strong understanding of workshop processes and team management.
3. Full driving license; notify us of any endorsements.
4. IT literacy; Kerridge knowledge is advantageous.
5. Good numerical and administrative skills with attention to detail to ensure KPI accuracy.