Workshop Controller

Thomas Hardie Commercials Ltd; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Thomas Hardie Commercials Ltd is seeking a motivated Service Department supervisor at our Trafford Park site to drive efficient workshop operations, ensuring adherence to Volvo Service processes and safety standards.

Reporting to the Business Manager, the role covers supervising staff, managing workload, and ensuring KPI targets are met on a 4 on 4 off day shift from 6am to 6pm. We require supervisory experience in the commercial vehicle sector and strong technical knowledge.

Qualifications

• Experience in a supervisory/managerial capacity within the Commercial Vehicle industry.
• Excellent written and verbal communication skills are essential.
• Full knowledge of VOSA requirements and MOT testers manual.
• Understanding of Operators Licence Laws and Regulations.
• Technical qualifications equivalent to City & Guilds/NVQ Level 3 in Motor Vehicle Technology (Heavy Vehicle).
• Ability to work well under pressure and take initiative.
• Proficient with Microsoft Office applications.

Responsibilities

• Supervise and manage the Service Department to ensure efficient workshop operations.
• Coordinate with Customer Service Reception to maintain full workshop loading and productivity.
• Identify jobs exceeding allocated times and address with technicians/workshop supervisors.
• Oversee day-to-day running of the workshop and liaise with Supervisors and Business Manager.
• Ensure smooth handover of complex jobs with customer buy-in.
• Monitor KPI targets and ensure productive staff are aligned with workload and Volvo Standard Times.

Skills

Leadership experience

Communication skills

VOSA/MOT knowledge

Tech knowledge (City & Guilds/NVQ3)

Microsoft Office proficiency

Work under pressure

Education

City & Guilds/NVQ 3 in Motor Vehicle Technology, Heavy Vehicle

Tools

Microsoft Office

Job description

An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Trafford Park site working a 4 on 4 off day shift pattern from 6am to 6pm.

Reporting to the Business Manager, the main job function will be to ensure the profitable and efficient operation of the Workshop and to achieve maximum utilisation from productive staff ensuring that Genuine Volvo Service process steps are adhered to and all work is processed in a productive and efficient manner in line with the Company quality policy and relevant health & safety standards.

Other duties within the role will include:

• To ensure high standards of quality and keeping rectification work to a minimum.
• To use initiative and work in conjunction with the Customer Service Reception to ensure that the workshop are always loaded to their full potential at all times controlling labour efficiency and productivity to required expectations.
• To identify jobs that are exceeding their allocated times and address these issues as appropriate with the relevant technician/workshop supervisor.
• To control the day to day running of the workshop and liaise with Supervisor(s) and Business Manager.
• To manage the handover of complex or potentially contentious jobs to ensure full buy in and agreement from the customer.
• To manage the performance of the Service Department to ensure that KPI targets are met and ensure that productive staff are aware of their workload and Volvo Standard Times.

The successful candidate will have the following qualifications, skills and experience:

• Previous experience with a supervisory/managerial capacity, preferably within the Commercial Vehicle Industry.
• Excellent written and verbal communication skills.
• Full knowledge of VOSA requirements and MOT testers manual.
• An understanding of Operators Licence Laws and Regulations.
• Ability to maintain personal technical knowledge and skills and remain up to date on best working practices.
• Technical qualifications equivalent to City & Guilds or NVQ Level 3 in Motor Vehicle Technology, Heavy Vehicle.
• Ability to work well under pressure and on own initiative.
• Computer literate and a good working knowledge of Microsoft Office applications.

We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.