Service Reception Supervisor

Thomas Hardie Commercials Ltd; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Company sick pay

Pension with enhanced contributions

Cycle to Work scheme

Enhanced paternity and maternity

Loyalty holidays

Training opportunities

Job summary

Thomas Hardie Commercials Ltd, at Trafford Park, is seeking a motivated Service Department professional to join our team. You will organise the Service Reception, ensuring efficient work flow, customer satisfaction and profitability targets are met.

You will have experience in the Commercial Vehicle industry, supervisory experience, excellent communication skills, and be IT literate with MS Office; hold a UK driving licence.

Qualifications

• Experience of working within the Commercial Vehicle Industry in a similar role.
• Previous supervisory experience.
• Excellent written and verbal communication skills.
• Ability to work well under pressure and on own initiative.
• Full and current UK driving licence.

Responsibilities

• Organise activities of the Service Reception Department to meet efficiency and profitability targets.
• Ensure all work is processed productively and in line with company quality requirements.
• Maintain accurate customer and workshop records at all times.
• Obtain background information to assist diagnosis, inspection and testing of vehicles.
• Assist with delivery and collection of vehicles as required.
• Promote and sell workshop repair and service facilities.

Skills

Supervisory experience

Excellent written and verbal comms

Ability to work under pressure

UK driving licence

Tools

Microsoft Office

Job description

An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Trafford Park site. Working Monday to Friday between 8am and 5pm.

Reporting to the Business Manager, you will be responsible for organising the activities of the Service Reception Department to ensure that efficiency and profitability targets are met, ensuring that all work is processed in a productive and efficient manner in line with company quality requirements.

The role will also be responsible for:

• Dealing directly with customers ensuring that they receive excellent service and ensuring that service work is scheduled to customers vehicles in an efficient manner and advising customers of any additional work required as necessary.
• To ensure all work is processed in a productive and effective manner in line with Company Policies.
• To ensure that accurate customer and workshop records are maintained and kept up to date at all times.
• To obtain detailed background information to assist specialised personnel in diagnosis, inspection and testing of vehicles.
• To assist on occasion and as required with the delivery and collection of vehicles.
• Promote and effect the sale of workshop repair and service facilities and appreciate facilities offered by other Departments.

To ensure that the service reception area is always staffed as required.

The general supervision of the department, ensuring that staff are encouraged to develop and excel.

The successful candidate will have the following qualifications, skills and experience:

• Experience of working within the Commercial Vehicle Industry within a similar role.
• Previous supervisory experience
• Excellent written and verbal communication skills
• Ability to work well under pressure and on own initiative.
• IT literate with Microsoft Office Applications including Outlook, Word PowerPoint and Excel
• Have a full and current UK driving licence.

We offer competitive rates of pay.

• Weekly pay
• Company sick pay scheme
• personal pension with enhanced contributions and death in service benefit for pension members
• Cycle to Work scheme
• enhanced paternity and maternity benefits
• loyalty holidays
• excellent personal development and training opportunities