Workshop Operations Lead (4-on-4-off shifts)

Thomas Hardie Commercials Ltd; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Thomas Hardie Commercials Ltd is seeking a motivated Service Department supervisor at our Trafford Park site to drive efficient workshop operations, ensuring adherence to Volvo Service processes and safety standards.

Reporting to the Business Manager, the role covers supervising staff, managing workload, and ensuring KPI targets are met on a 4 on 4 off day shift from 6am to 6pm. We require supervisory experience in the commercial vehicle sector and strong technical knowledge.

Qualifications

• Experience in a supervisory/managerial capacity within the Commercial Vehicle industry.
• Excellent written and verbal communication skills are essential.
• Full knowledge of VOSA requirements and MOT testers manual.
• Understanding of Operators Licence Laws and Regulations.
• Technical qualifications equivalent to City & Guilds/NVQ Level 3 in Motor Vehicle Technology (Heavy Vehicle).
• Ability to work well under pressure and take initiative.
• Proficient with Microsoft Office applications.

Responsibilities

• Supervise and manage the Service Department to ensure efficient workshop operations.
• Coordinate with Customer Service Reception to maintain full workshop loading and productivity.
• Identify jobs exceeding allocated times and address with technicians/workshop supervisors.
• Oversee day-to-day running of the workshop and liaise with Supervisors and Business Manager.
• Ensure smooth handover of complex jobs with customer buy-in.
• Monitor KPI targets and ensure productive staff are aligned with workload and Volvo Standard Times.

Skills

Leadership experience

Communication skills

VOSA/MOT knowledge

Tech knowledge (City & Guilds/NVQ3)

Microsoft Office proficiency

Work under pressure

Education

City & Guilds/NVQ 3 in Motor Vehicle Technology, Heavy Vehicle

Tools

Microsoft Office

Job description

Thomas Hardie Commercials Ltd is seeking a motivated Service Department supervisor at our Trafford Park site to drive efficient workshop operations, ensuring adherence to Volvo Service processes and safety standards.

Reporting to the Business Manager, the role covers supervising staff, managing workload, and ensuring KPI targets are met on a 4 on 4 off day shift from 6am to 6pm. We require supervisory experience in the commercial vehicle sector and strong technical knowledge.