Workshop Controller

John UKse Group; Ipswich; On-site; GBP 29,700 - 36,300; Full time

Benefits offered by this job

Bonus structure with an OTE of £38,000

Job summary

John Grose Group in Ipswich is seeking a Workshop Controller to lead a dynamic team within our Peugeot, Citroen, Jaecoo, Omoda, and Chery Aftersales Team. The role involves overseeing daily operations, ensuring high service quality, and maintaining workshop efficiency.

As a key player between management and technicians, you will ensure customer satisfaction and optimal vehicle repair timelines. We support our employees with training opportunities and career advancement while fostering an inclusive workplace.

Qualifications

• Must be enthusiastic and a team player with strong interpersonal skills.
• Comfortable managing team operations in a busy environment.
• Ability to maintain high-quality service standards.

Responsibilities

• Oversee day-to-day workshop operations for maximum productivity.
• Allocate work based on skill level and job priority.
• Conduct quality control checks and ensure compliance with regulations.
• Manage technician training and support.

Skills

Strong communication skills

Adaptability to new technologies

Organizational skills

Good numeracy and literacy skills

Attention to detail

Task prioritization

Job description

Location: Ford Ipswich (Ransomes Europark)

We are looking for an individual who is enthusiastic, a real team player with strong personable skills & self-motivation to lead a team of fantastic technicians within a busy Peugeot, Citroen, Jaecoo, Omoda and Chery Aftersales Team. This role would suit someone looking to broaden their knowledge of the Motor Industry and to learn and develop their managerial skills. The Workshop Controller is responsible for overseeing the day-to-day operations of the workshop, ensuring efficient workflow, high-quality service, and optimal productivity. This role acts as the key liaison between service advisors, technicians, and management to ensure customer satisfaction and timely vehicle repairs.

Responsibilities

• Allocate work to technicians based on skill level and job priority.
• Monitor job progress and ensure timely completion of repairs and services.
• Ensure all work is carried out to manufacturer standards and safety regulations.
• Liaise with service advisors to provide accurate job status updates to customers.
• Conduct quality control checks to manufacturer standards.
• Manage workshop productivity and efficiency targets.
• Support technicians with advice and problem-solving.
• Maintain accurate records of work completed and parts used.
• Ensure the workshop is clean, safe, and compliant with health and safety standards.
• Assist in training and mentoring junior technicians.

Key Skills & Requirements

• Strong communication skills, with the ability to work effectively with both colleagues and customers.
• Comfortable embracing and adapting to new technologies in a fast-evolving industry.
• Well‑organised with a flexible and adaptable approach to work.
• Good numeracy and literacy skills.
• High level of attention to detail.
• Ability to prioritise tasks and manage deadlines effectively.

The successful candidate will be supported with training and mentoring. The role is full-time, working hours: 43.75 hours per week (7.45am to 5pm, 1 in 3 Saturday mornings 7.45am to 5pm). Flexibility with working hours will be required at times. Salary £33,000 plus bonus giving a realistic OTE of £38,000.

Inclusion & Accessibility

• John Grose Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We welcome applications from people of all backgrounds, experiences, and abilities. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.
• We employ over 300 staff and offer long-term career progression across multiple disciplines. We encourage all colleagues to develop the skills that help them fulfil their potential while contributing to a workplace that is inclusive, respectful, and equitable.