Workshop Controller

Igloo Recruitment; Plymouth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days holiday including public/bank

Pension contributions

Recommend-a-friend technician bonus

Long service awards

Colleague recognition scheme

Health cash plan

Rewards platform offering discounts

Cycle to work scheme

Job summary

With strong knowledge of repair methods, BS10125:2022 and health and safety standards, you will develop your team, monitor performance and drive continuous improvement while maintaining high quality and safety across the workshop.

Qualifications

• Minimum 3 years’ experience in vehicle accident repairs preferred.
• Knowledge of BS10125:2022 quality standards and repair methods.
• Strong organisational and workflow management skills.
• Experience supervising workshop staff including apprentices.

Responsibilities

• Oversee and coordinate repair processes from strip-down to final checks.
• Allocate work to technicians based on skill and workload.
• Lead daily production meetings and monitor progress.
• Resolve workflow, scheduling or resource issues.
• Maintain compliance with safety, quality and environmental standards.
• Liaise with VDAs, Customer Service teams and other departments to support parts availability and repair planning.
• Ensure workshop tools and equipment are maintained and secure.
• Support staff development and continuous improvement.

Skills

Workshop management

Staff supervision & coaching

Organisational skills

Health & safety compliance

Communication skills

Apprentice development

Tools

Workshop management software

Digital job tracking

Parts management software

Continuous improvement tools

Job description

We are currently recruiting for an experienced Workshop Controller to join a busy automotive operation in Plymouth. This role involves coordinating workshop activities, managing repair workflows and supporting a multi-skilled team to ensure repairs are completed efficiently, safely and to the required quality standards.

The Role:

• Oversee and coordinate repair processes from strip-down through to final quality checks.
• Allocate work to technicians based on skill, experience, workload and job priority.
• Lead daily production meetings, review job progress and address delays.
• Monitor workflow and resolve technical, resource or scheduling issues.
• Ensure repairs meet manufacturer repair methods, BS10125:2022 standards and company quality procedures.
• Keep repair documentation, job cards and management systems accurate and up to date.
• Monitor apprentice work to ensure tasks are appropriate to their learning level and supervised.
• Maintain professional standards, discipline and productivity across the workshop.
• Support staff development, training and continuous improvement.
• Liaise with VDAs, Customer Service teams and other departments to support parts availability and repair planning.
• Ensure workshop tools, equipment and machinery are maintained and compliant with security requirements.
• Maintain high standards of housekeeping, waste management, environmental compliance and safe working practices.

What We’re Looking For:

• Proven workshop management experience within an accident repair centre, bodyshop or automotive environment.
• Knowledge of repair processes, manufacturer repair methods and BS10125:2022 quality standards.
• Strong organisational and workflow management skills.
• The ability to allocate work effectively and monitor productivity across a multi-skilled team.
• Experience supervising and developing workshop staff, including apprentices.
• Awareness of health, safety and environmental compliance in a workshop environment.
• Strong communication and interpersonal skills.
• The ability to resolve operational or technical issues efficiently.
• A minimum of 3 years’ experience in vehicle accident repairs is preferred.
• Experience with workshop management software, digital job tracking, parts management or continuous improvement is desirable.

What We Offer:

• Competitive salary plus team bonus opportunities.
• 30 days’ holiday including public holidays, with additional days awarded for long service.
• Pension contributions.
• Recommend-a-friend technician bonus incentive.
• Long service awards.
• Colleague recognition scheme.
• Health cash plan to claim back medical costs.
• Rewards platform offering high street discounts.
• Cycle to work scheme.

Commutable from:

Plymouth, Ivybridge, Saltash, Tavistock and surrounding areas.

If this sounds like the opportunity for you, a member of our team will be in touch to discuss the next steps!