Workshop Controller - JLR Guildford

JLR; Guildford; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Company pension

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Workshop Controller to lead the aftersales workshop at the Retail Centre. You will manage the day-to-day workshop operations, supervise technicians, and ensure outstanding service for customers in person or on the phone.

You will work across both sites and brands, with leadership support to help you progress. Strong communication, organisation, and a customer‑focused mindset are essential to succeed.

Qualifications

• Full UK driving licence is essential.
• Motor industry experience in a similar role is essential.
• Experience in a main dealer environment is desirable.
• Strong communication and customer service skills.

Responsibilities

• Responsible for the day to day running of the workshop.
• Ensuring the service and repair technicians achieve their daily targets.
• Assisting the service managers in ensuring the department provides the best possible service to the customers.
• Achieves agreed profits and retention levels.

Skills

Full UK Driving Licence

Motor Industry experience

Experience in a main dealer

Excellent communication

Teamwork

Ability to work under pressure

Attention to detail

Customer service focus

Job description

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you will broaden your experience across both sites and brands. And with the right support from us, you will be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Responsible for the day to day running of the workshop
• Ensuring the service and repair technicians achieve their daily targets
• Assisting the service managers in ensuring the department provides the best possible service to the customers
• Achieves agreed profits and retention levels

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Full UK Driving Licence
• Motor Industry experience in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.