Workshop Controller

Dick Lovett; West of England; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

Private Medical Insurance

Life Assurance

Staff Referral Scheme

Onsite Parking

Pension Scheme

Job summary

BMW Bristol is seeking an organized and enthusiastic Workshop Controller to lead our team of Technicians in the workshop. This role suits a Vehicle Technician with leadership experience looking to take the next step, or an established Supervisor seeking a new challenge.

Reporting to the Workshop Manager, you will mentor technicians, manage workloads, ensure adherence to BMW standards, maintain health and safety, and strive for first-time fixes while delivering excellent customer service.

Qualifications

• Proven leadership in a workshop environment.
• Ability to mentor technicians and drive BMW certification adherence.
• Strong communication with service advisors and customers.

Responsibilities

• Lead the team of Technicians and manage workshop workload.
• Mentor and develop technicians to meet BMW certification standards.
• Ensure high-quality output, productivity, and profitability of the workshop.
• Maintain clear communication between workshop and service advisors.

Skills

Leadership

Communication

Mentoring

Health & Safety

Workshop management

Job description

About the Role

BMW Bristol is looking to appoint an organised and enthusiastic Workshop Controller to lead our team of Technicians in our workshop. This would be a great opportunity for a Vehicle Technician with leadership experience who is looking to take the next step of their career, or an already established Workshop Controller who is looking for a new challenge.

Job Opportunity

Reporting to the Workshop Manager, the main job function consists of:

• Demonstrating excellent leadership and communication skills
• Mentoring and developing our team of Technicians to ensure they are meeting all aspects of the BMW certification programme and their own personal development.
• Responsibility for the quality of Technician output, ensuring we are maximising productivities, efficiencies and profitability.
• Managing and delegating the workload ensuring efficient running of the workshop.
• Providing clear lines of communication between workshop and service advisors to ensure our customers’ expectations are prioritised.
• Ensuring all aspects of Health and Safety are maintained in the Workshop.
• Ensuring our workshop facilities and standards are maintained.

The individual should be proactive, process driven and committed to meet the high quality of work expected from our customers and brand, whilst managing a busy professional team. The successful candidate will have the ability to quickly prioritise and make decisions employing their excellent communication skills, in both verbal and written communication.

Essential Skills

The ideal candidate will need to have a proven track record in running an efficient workshop environment as a Workshop Controller. Whilst this is preferred it is not essential, as we would also consider applications from experienced technicians who have demonstrated strong supervisory skills in their previous role and are looking to make the next step in their career.

Please note, a full driving license will be required for this role.

We need someone with the ability to work in a high-pressured environment who has fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time fix for every repair.

Benefits

• Bonus scheme
• Private Medical Insurance
• Health cash plan – Claim back medical costs
• Rewards platform – Gym & high street discounts
• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Volunteering Opportunities
• Onsite Parking