Workshop Controller

Ocean GROUP; Falmouth; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company pension

BMW Academy training

22 days holiday

Job summary

Ocean GROUP is seeking an organised Workshop Controller for our busy Service Department. The role focuses on planning workshop work, allocating technicians, liaising with Service Advisors, and monitoring progress to keep customers informed throughout the journey.

You will require a Full UK driving licence and experience in franchised automotive workshops, with IT literacy and strong planning skills. Salary £35,000 with potential to £45,000, plus pension, 22 days holiday and BMW Academy training.

Qualifications

• Strong communication, planning and problem-solving skills.
• Experience in franchised dealership or automotive workshop environment.
• Full UK driving licence required.
• Ability to motivate, coach and support a technical team.
• Previous experience as a fully qualified Vehicle Technician.
• Knowledge of dealership processes and warranty standards.

Responsibilities

• Plan and control incoming workshop work to ensure jobs are allocated efficiently and completed on time.
• Assign technicians to tasks, balancing skill set, workload and productivity requirements.
• Liaise with Service Advisors, Parts and other departments to support a smooth customer journey.
• Monitor vehicle progress through the workshop and keep customers informed of changes or delays.
• Drive technician performance, productivity and quality standards in line with business objectives.
• Support, coach and develop technicians to achieve daily objectives.
• Ensure repair documentation, job cards and vehicle health checks are completed accurately.
• Maintain warranty standards and workshop processes and Health & Safety requirements.

Skills

Communication

Organisation

Leadership

Problem solving

IT literacy

Planning

Coaching

Education

Vehicle Technician qualification

Tools

Workshop management software

Job description

We are looking for an organised, technically confident and customer-focused Workshop Controller to join our busy Service Department. This is a key role within our Aftersales operation, ensuring workshop activity is planned effectively, technician productivity is maximised, and customers receive an excellent standard of service from booking through to vehicle handover.

Your role

• Plan and control incoming workshop work to ensure jobs are allocated efficiently and completed on time.
• Assign technicians to tasks, balancing skill set, workload and productivity requirements.
• Liaise closely with Service Advisors, Parts and other departments to support a smooth customer journey.
• Monitor vehicle progress through the workshop and help ensure customers are kept informed of any changes or delays.
• Drive technician performance, productivity and quality standards in line with business objectives.
• Support, coach and develop technicians to help them achieve their daily objectives.
• Ensure repair documentation, job cards and vehicle health checks are completed accurately.
• Maintain manufacturer warranty standards, workshop processes and Health & Safety requirements at all times.

About You

You will be a strong communicator with excellent organisational skills and the confidence to lead a busy workshop environment. You will be comfortable working under pressure, making decisions quickly and maintaining high standards of quality, compliance and customer service.

• Full UK driving licence.
• Experience within a franchised dealership or similar automotive workshop environment.
• Good IT literacy and confidence using workshop or service systems.
• Strong communication, planning and problem-solving skills.
• Ability to motivate, coach and support a technical team.
• Previous experience as a fully qualified Vehicle Technician.
• Previous experience in a Workshop Controller, Workshop Supervisor or senior technician role.
• Knowledge of manufacturer warranty standards and dealership processes.

Rewards

Your hard work will be rewarded with a basic salary of £35,000 with an earning potential of up to £45,000, company pension, 22 days paid holiday per year plus bank holidays and training at the state-of-the-art BMW Academy.

Hours of work are 45 hours a week Mon - Fri 8am - 5.30pm with Saturdays 1 in 4.

Relevant experience in the automotive industry, including previous workshop control or technician roles.