Workshop Controller

Park's Motor Group; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Workshop Controller to lead operations in a busy Aftersales Centre. This role offers a unique opportunity to manage the workshop, ensuring high productivity while delivering exceptional service to customers. You will be responsible for overseeing daily tasks, managing warranty jobs, and fostering relationships with manufacturers. In addition to a supportive work environment, the company provides excellent benefits, including a pension scheme and discounts on vehicle purchases. If you are driven to succeed and ready to take the next step in your career, this role is for you.

Benefits

Access to Company Pension Scheme

Colleague Introductory Scheme

Industry leading discounts on cars

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Qualifications

• Strong leadership and people skills are essential for this role.
• Experience in a franchised motor trade workshop is highly valued.

Responsibilities

• Organise daily workload for maximum productivity.
• Sign off warranty jobs and manage invoicing processes.
• Build strong relationships with manufacturers and maintain quality.

Skills

Kerridge and/or Drive systems knowledge

Leadership skills

Microsoft Office proficiency

Attention to detail

Strong communication skills

Polite telephone manner

Numeracy skills

Adaptability to change

Experience in motor trade workshop

Tools

Microsoft Excel

Microsoft Word

Job description

Park’s Motor Group is seeking a bright, enthusiastic individual to take up the position of full-time Workshop Controller for our busy Aftersales Centre based in Carlisle.

Workshop Controller

Location: Carlisle

About the role:
You will support the managing of our workshop, assisting our branch and its customers through the various services we provide for our manufacturers.

What you will do:

1. Organise the daily workload to ensure maximum productivity
2. Sign off all warranty jobs to the required standard
3. Manage the process of invoices, paperwork, and customer details
4. Provide a second-to-none level of service
5. Maintain, create, and change in our databases
6. Build on a strong working relationship with the manufacturers
7. Maintain a high consistent quality of work
8. Communicate in a confidential, professional, and appropriate manner
9. Proactively lead in a targeted environment

Your skills & experience will include:

1. Knowledge of Kerridge and/or Drive systems
2. Strong leadership and people skills
3. Ability to confidently use Microsoft Office, Excel, Word, and email packages
4. Attention to detail
5. Strong, confident communicator
6. Polite and warm telephone manner
7. Good numeracy skills
8. Adaptability to change
9. Experience in a franchised motor trade workshop

As a Park's Motor Group employee you will receive:

For you:
Access to the Company Pension Scheme
Colleague Introductory Scheme
Industry leading discounts on purchases of new and used cars
Death in service benefit

For you and your family:
Discounted Servicing
Subsidised car purchase scheme
Employee Assistance Programme
24/7 remote GP
Medical second opinions
Unlimited mental health support
Physiotherapy help and advice
Savings and discounts on shopping
Financial and legal support
Wellbeing assistance

This is a fantastic opportunity within Park’s Motor Group. We can offer genuine scope for development and progression from a Workshop Controller and beyond.

If you have the desire to lead and the drive to become a member of our team, then we want to hear from you.