Workshop Controller

Lookers; Carlisle; On-site; GBP 31,000; Full time

Job summary

Join a dynamic team as a Workshop Controller at an industry-leading automotive retailer. This exciting role involves supervising technicians, ensuring high-quality service, and achieving customer satisfaction. With opportunities for brand-specific training, you'll enhance your career while working in a supportive environment. This role is perfect for a motivated individual ready to contribute to a collaborative team and make a real impact in the automotive industry. Don't miss out on this chance to advance your career with a top player in the market!

Benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - free support access

Enhanced paid maternity leave

Enhanced paid paternity leave

Company car for some roles

Additional earning potential through commission

Qualifications

• Experience in workshop management or automotive service.
• Strong leadership skills to motivate and supervise technicians.

Responsibilities

• Supervise and motivate the team of Technicians & Apprentices.
• Ensure high levels of customer satisfaction through quality checks.
• Assist Aftersales Manager in achieving department targets.

Skills

Team Leadership

Customer Service

Technical Problem Solving

Communication

Time Management

Education

Full valid UK driving license

Job description

OTE

Overview

Location: Volkswagen Carlisle

Working hours: Monday to Friday 8.00am to 5.30pm

Salary: £31,000 Including OTE

An exciting opportunity has become available here in our vw site, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with vw. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload.

As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager who is a pleasure to work with and will be providing you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore you will also be able to do brand specific training which will enable you to progress within the VW brand and the motor trade industry.

The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Aftersales Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.

• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
• You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
• Liaising with colleagues and other departments to ensure a top quality service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

We are looking for someone who is friendly, confident and enthusiastic. Ability to roll your sleeves up and work as part of the team is essential, we are all one big family who supports each other and works towards the same goal. Due to the nature of this role a full valid UK driving license is a must.

If the above sounds of interest please apply today and a member of the Talent Acquisition Team will be in touch.

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.