Workshop Controller

Marshall Motor Group; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

Marshall Motor Group seeks a Workshop Controller in Andover to lead service operations and a team of technicians. The role offers a competitive salary and a range of benefits, including career development opportunities. Ideal candidates will have strong leadership and customer service skills, with a background in a dealership environment.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Qualifications

• Experience as a Workshop Controller preferred, experience from any franchised dealership is acceptable.
• Intermediate IT skills, ideally with experience in administrating eVHC software.

Responsibilities

• Lead and motivate a team of qualified and apprentice technicians.
• Manage workshop operations to meet brand standards and drive service profitability.
• Provide outstanding customer service to service customers both face to face and by phone.

Skills

Leadership Skills

Customer Service Skills

Problem Solving Skills

Tools

eVHC Software

Job description

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Job titleWorkshop Controller Job referenceREQ10463 Date posted14/10/2024 Application closing dateBlank LocationMercedes-Benz Truck & Van Andover SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours45 BasisFull time Job category/typeBlank AttachmentsBlank Job description

Workshop Controller
Location: Mercedes- Benz Truck & Van Andover
Hours: Full Time 45 hours per week
Salary: Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme

Who we are

Marshall Motor Group is one of the UK’s 6th largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The role

We are seeking a Workshop Controller. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis. We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.

Who you are

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:

Strong leadership skills with the ability to lead and motivate a team

A professional and calm approach with strong customer service skills

Strong problem solving skills, with the ability to foresee potential barriers

What you’ll do

Lead, manage and motivate a team of qualified and apprentice technicians

Allocate work orders to technicians, and manage technician clocking on/off, and rostering

Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works

Drive service profitability by ensuring maximum time save and upsell

Manage and update workshop technical solutions including eVHC and service booking database

Provide outstanding customer service to service customers both face to face and by phone

Assist and work closely with the Service Advisor team as required

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.