Workshop Controller

Halfords; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Halfords as a Workshop Controller, where you will oversee the Workshop team and ensure excellent customer service. This role offers a fantastic opportunity for career progression and includes comprehensive benefits like generous leave, discounts, and financial planning support. Be part of our commitment to leading motoring services in the UK.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries and restaurants

Access to GP services year-round

Financial planning support via Wagestream

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Technically trained to Level 3 in Light Vehicle Maintenance standard.
• Experience supervising a team to drive performance.
• Must hold a current full valid driving licence.

Responsibilities

• Accountable for the smooth running of the Workshop team.
• Allocate jobs based on technical requirement and customer demand.
• Inspire and mentor the Workshop team.

Skills

Customer communication

Team management

Technical training

Time management

Health and Safety compliance

Education

Level 3 in Light Vehicle Maintenance

Job description

Social network you want to login/join with:

• Average uncapped bonus of £5,800 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

As a Workshop Controller, you will be accountable for the smooth running of the Workshop team on a day-to-day basis and have supervisory responsibility. You’ll allocate jobs to the Workshop team based on technical requirement and customer demand. Hold daily huddles, ensuring all colleagues are updated on commercial priorities and focused on exceeding customer expectations.

Technically trained, this role inspires and mentors the Workshop team to develop their technical capabilities and has the flexibility to provide technical support to the team where demand requires it. This role is an ambassador, promoting the Halfords Values and instils these in the team.

This is a really exciting time to join. Bedford is soon to be one of our flagship centres. This isn’t your average centre; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.

Skills and experience:

• Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent time served
• Experience of managing/supervising a team/workshop to drive performance and delivery
• Excellent customer approach - ability to communicate clearly and simply to customers
• Experience of developing colleagues through delivery of technical training
• Experience of exceeding customer metrics - working with management to support in driving key metrics and KPI’s
• Experience of meeting compliance standards across Health and Safety and quality
• Experience of labour force scheduling, with proven time management skills
• Must hold a current full valid driving licence.

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.