Workshop Controller

Lookers; Colchester; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading company in the automotive sector is seeking an experienced Workshop Controller for their Colchester facility. This role offers an opportunity to manage a team, ensuring high standards of service, compliance with industry regulations, and exceptional customer satisfaction. Ideal candidates will possess a NVQ Level 3 qualification and strong team management skills.

Qualifications

• Experience managing a team in a busy Service/Workshop environment.
• Knowledge of COSHH legislation and trade practices.
• Understanding of quality control and inspection standards.

Responsibilities

• Supervise and motivate technicians and apprentices.
• Ensure compliance with health and safety and OEM guidelines.
• Oversee daily operations of the workshop for customer satisfaction.

Skills

Team Management

Customer Service

Workshop Standards Compliance

Problem Solving

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

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Salary: Basic up to £36,000 depending on experience, plus bonus up to £8,400 per annum

We have an exciting new opportunity at Colchester Land Rover for an experienced Workshop Controller to join our state-of-the-art facility. This role is ideal for a talented and enthusiastic professional looking to advance their career within a premium brand environment. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices, proactively reviewing, prioritising the daily workload.

You will be a key part of our Aftersales Department, reporting to our Service Manager Charlie, who will provide ongoing support and training opportunities to help you succeed and grow within the Jaguar Land Rover brand and the motor trade industry.

The successful candidate will oversee the daily operations of the workshop, ensuring technicians meet their targets and that the department delivers excellent customer service while achieving profit and retention goals. You will also maintain high customer satisfaction through quality checks and adherence to standards.

• Ensure compliance with company policies, DVSA, health and safety, and OEM guidelines.
• Guarantee that all service work is completed accurately, efficiently, and on time, prioritising customer satisfaction.
• Maintain relationships with vehicle manufacturers, support technicians during repairs, and uphold high standards within the workshop.
• Coordinate with colleagues and other departments to deliver top-quality service.
• Schedule work effectively, considering workshop targets, job complexity, and parts availability.
• Assist with technical challenges and support team members, including writing technical reports.

The ideal candidate will have motor industry experience managing a team in a busy Service/Workshop environment, with a minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent). A good understanding of COSHH legislation, trade practices, and consumer legislation is essential. Knowledge of quality control and inspection standards in a workshop setting is also required.

We seek a friendly, confident, and enthusiastic individual who can work well within a team. A full, valid UK driving license is mandatory for this role. If you are interested, please apply to join our team and take the next step in your career.