Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

An established industry player in vehicle rental seeks an experienced Workshop Controller for its Birmingham branch. This exciting role involves supporting customers by ensuring their vehicles are returned safely and promptly. You will manage workshop operations, maximizing profitability and efficiency while maintaining the highest technical standards. The company offers a competitive salary, a quarterly bonus scheme, generous annual leave, and well-being services. Join a thriving team and unlock your potential in a supportive environment that values both customers and employees.

Benefits

Quarterly Bonus Scheme

24 Days Annual Leave

Life Assurance

Well-being Services

Exclusive Vehicle-Leasing Schemes

Pension and Share Schemes

Benefits App

Wagestream App

Qualifications

• Qualified technician with solid workshop experience.
• Knowledgeable in routine servicing, maintenance, and diagnostics.

Responsibilities

• Maximize workshop profitability, productivity, and efficiency.
• Ensure work complies with the highest technical standards.

Skills

Workshop Management

Customer Service

Vehicle Diagnostics

Team Leadership

Problem Solving

Education

Qualified Technician

Tools

Diagnostic Tools

Job description

Workshop Controller

Reference: MAY20258053

Expiry date: 12:38, Wed, 4th Jun 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary up to £38,700 OTE (basic £36,000 pa + bonus up to £2,700 pa)
Weekly Hours: 42.5 hours/week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role as Workshop Controller involves supporting our customers to deliver on their business promises by ensuring their vehicles are returned safely and promptly.

Our modern workshop is equipped with the latest technology and diagnostic tools, making it a dynamic environment. You will play a central role in maximizing workshop profitability, productivity, and efficiency, while also making decisions regarding technician recharge and warranty opportunities.

Key to success is your ability to ensure work complies with the highest technical standards and helps us meet our service commitments.

About you

• You are a qualified technician with solid workshop experience, knowledgeable in routine servicing, maintenance, and diagnostics.
• You possess a common-sense business approach, understanding how to maximize workshop efficiency and opportunities.
• Above all, you are a people person, caring about your team and adapting your approach to foster high performance.
• You are involved in all aspects of the business and take pride in being a proactive team member.
• You have a passion for customer service and are skilled at resolving issues effectively.

We offer:

• A competitive basic salary
• A quarterly bonus scheme
• 24 days annual leave plus bank holidays and an extra day for your birthday
• Free life assurance
• Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
• Exclusive vehicle-leasing schemes
• Pension and share schemes
• Access to our Benefits App with discounts and cashback deals
• Wagestream app for flexible pay and financial wellbeing support

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rentals, committed to supporting our customers and employees alike. We are part of ZIGUP, a provider of integrated mobility solutions across the UK, Ireland, and Spain. Join us to unlock your potential in a thriving, supportive environment.