Workshop Controller

Jago Consultants; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive retailer in the South of England is seeking a Workshop Controller to join their established team. In this role, you'll oversee vehicle servicing, manage technicians, and ensure compliance with industry standards. If you have relevant qualifications and a passion for the automotive industry, this is an excellent opportunity for you.

Qualifications

• Experience in workshop control or technician roles within the automotive industry is required.
• Good organisational and leadership skills with the ability to manage and motivate a team.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Assigning jobs to vehicle technicians and ensuring quality control.
• Managing and coaching technicians and apprentices to meet targets.
• Scheduling work to align with customer needs and workshop objectives.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Decision-making

Education

City & Guilds, BTEC, or NVQ accreditation

Job description

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Based in the South and South-West of England, our client is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Workshop Controller to join our established team.

As a Workshop Controller, you will be responsible for ensuring that all the work on vehicles in the dealership is carried out appropriately by assigning jobs to vehicle technicians and liaising with other departments within the dealership.

Your day will include:

• Ensuring quality control by making sure the correct parts are ordered, conducting audits on the team’s work, and monitoring general compliance.
• Helping in generating profit for the dealership.
• Managing and coaching the team of vehicle technicians and apprentices, making sure targets and business objectives are met.
• Working with colleagues and other departments to ensure a seamless service for customers.
• Scheduling work to meet customer needs, considering workshop targets, the complexity of each job, and the availability of parts.
• Providing estimates for servicing and repairs and setting timescales.
• Assisting technicians with technical challenges to identify solutions.
• Ensuring that all work complies with DVSA, health and safety standards, manufacturer policy, and our company standards.

Have you got what it takes?

• Relevant City & Guilds, BTEC, or NVQ accreditation or equivalent.
• Previous experience within the automotive industry, particularly workshop control or technician roles.
• Good organisational and leadership skills with the ability to delegate and motivate the team.
• Good interpersonal skills – able to communicate well with customers and colleagues across different departments, both face-to-face and via email.
• Strong problem-solving and decision-making skills with the ability to work under pressure.

Hours of work:

Monday to Friday 08:00 – 18:00; Sat (1 in 3) 8:30 – 12:30