Workshop Controller

Jago Consultants; East Horsley; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive service provider is seeking two Assistant Service Managers to oversee operations at their garage near Guildford and Epsom. Ideal candidates will possess strong leadership skills and relevant experience in a service-oriented role. This position offers a competitive salary of approximately £35,000 plus bonuses, and plays a critical role in ensuring high standards of customer service and team performance.

Qualifications

• Experience as a Senior Service Advisor or Workshop Controller.
• Demonstrated stable career path.
• Capable of balancing hands-on management with department oversight.

Responsibilities

• Lead daily operations and motivate the team.
• Resolve staff and customer concerns.
• Oversee Service Department operations in the absence of the Service Manager.

Skills

Leadership

Motivation

Customer Service

Performance Management

Job description

2 x Assistant Service Manager / Workshop Controller / Service Reception Manager required by my Main Dealer Motor Garage based near Guildford and Epsom in Surrey.

Job Location – Guildford and Epsom in Surrey

Salary: Market rate – around 35k basic plus bonus

Your previous experience will have been in a similar role such as a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front-of-house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You:

• Preferably experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.

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Created on 22/06/2025 by TN United Kingdom