Workshop Controller

Lookers Motor Group Limited; Greater London; On-site; GBP 43,000 - 50,000; Full time

Job summary

A leading car retailer in the UK seeks a Workshop Controller to lead and motivate a team at their Guildford Volkswagen site. The role involves ensuring operational efficiency, meeting customer satisfaction goals, and adhering to company policies. This opportunity is perfect for individuals looking to enhance their career within the automotive industry.

Benefits

Brand-specific training

Competitive salary

Benefits and career development opportunities

Qualifications

• Experience in workshop supervision.
• Ability to manage workflow and targets effectively.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Supervise and motivate technicians and apprentices.
• Ensure quality checks maintain high customer satisfaction.
• Schedule work and manage day-to-day operations of the workshop.

Skills

Teamwork

Customer Satisfaction

Communication

Technical Support

Education

Full valid UK driving license

Job description

Join to apply for the Workshop Controller role at Lookers Motor Group Limited

Location: Guildford Volkswagen

Salary: Up To £43,300 Including OTE

An exciting opportunity has become available at our Volkswagen site. We’re looking for an experienced Workshop Controller to join our dynamic team in our impressive facility. This role is ideal for a talented and enthusiastic individual eager to advance their career with VW. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices, and proactively review and prioritize the daily workload.

You will be a crucial part of our business and the Aftersales Department, reporting to the Aftersales Manager who will support you to perform at your best. You will also have access to brand-specific training to help you progress within the JLR brand and the motor trade industry.

The successful candidate will manage the day-to-day running of the workshop, ensuring technicians meet their targets, and assist the Aftersales Manager in providing excellent service to customers while achieving profit and retention goals. Maintaining high customer satisfaction through quality checks will be part of your responsibilities.

• Ensure all working practices comply with company, DVSA, health and safety, and OEM policies.
• Oversee service work to ensure it is completed correctly, on time, and with customer satisfaction in mind.
• Maintain relationships with vehicle manufacturers and support technicians during repairs, ensuring high standards are upheld.
• Coordinate with colleagues and other departments to deliver top-quality service.
• Schedule work to meet customer needs, considering workshop targets, job complexity, and parts availability.
• Support technical challenges and write technical reports as needed.

We are seeking someone friendly, confident, and enthusiastic. The ability to work as part of a team and hold a full valid UK driving license is essential.

If interested, please apply today, and a member of our Talent Acquisition Team will contact you. For further information, email [e-mail].

About Us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 dealerships. We offer competitive salaries, benefits, and career development opportunities, including manufacturer-specific training and recognition through our annual Lookers Excellence Awards.

We are an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can reach their full potential. Successful applicants will undergo relevant employment checks, including employment verification, criminal record, and driving license checks.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Internship
• Job function: Management and Manufacturing
• Industries: Motor Vehicle Manufacturing