Repairs Planner

Daniel Owen Ltd.; Greater London; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

Daniel Owen Ltd. in London is seeking an experienced Repairs Planner to join a busy social housing repairs team in Lewisham. You will coordinate and schedule repairs and maintenance, ensuring appointments are allocated efficiently and customers are kept informed.

This temp-to-perm role offers a fully office-based start with potential for hybrid work after settling in. The successful candidate will bring strong organisational, IT and communication skills, and thrive under pressure within a

Qualifications

• Experience as Repairs Planner or similar.
• Experience in social housing or property maintenance is desirable.
• Strong organisation and time-management.
• Excellent communication and customer service.
• Proficient IT skills.

Responsibilities

• Schedule and coordinate repairs and maintenance appointments.
• Allocate jobs to operatives based on location, availability and skill.
• Manage operative diaries and workloads.
• Liaise with residents, operatives, contractors and internal teams.
• Ensure repairs are completed within agreed timescales.
• Deal with appointment changes, cancellations and scheduling issues.
• Monitor outstanding and overdue repairs and take appropriate action.

Skills

Time management

Organisational skills

Communication skills

Customer service

Telephone manner

Attention to detail

IT skills

Tools

Microsoft Office

Scheduling software

Job description

Repairs Planner

Location: Lewisham

Contract: Temporary to Permanent

Salary: £16-£18 per hour

Working Arrangement: Fully office-based initially, with potential for 1 day working from home once settled into the role

The Role

We are currently recruiting for an experienced Planner to join a busy repairs and maintenance team based in Lewisham

You will be responsible for coordinating and scheduling repairs and maintenance works, ensuring jobs are allocated efficiently and appointments are managed effectively.

This is a temp-to-perm opportunity, with the potential for hybrid working once you are fully settled and confident in the role.

Key Responsibilities

• Schedule and coordinate repairs and maintenance appointments.
• Allocate jobs to operatives based on location, availability and skill set.
• Manage operative diaries and workloads effectively.
• Liaise with residents, operatives, contractors and internal teams.
• Ensure repairs are completed within agreed timescales.
• Deal with appointment changes, cancellations and scheduling issues.
• Monitor outstanding and overdue repairs and take appropriate action.

  About You

  The ideal candidate will have:

  • Previous experience as a Repairs Planner, Scheduler, Repairs Coordinator or similar.
  • Experience within social housing, property maintenance or a similar environment is highly desirable.
  • Strong organisational and time-management skills.
  • Excellent communication and customer service skills.
  • The ability to manage a busy workload and prioritise effectively.
  • Good attention to detail and strong IT skills.
  • A confident and professional telephone manner.
  • The ability to work well under pressure and as part of a team.