Works Coordinator

Circet IRE & UK; Dungannon; On-site; GBP 22,950 - 28,050; Full time

Job summary

An established industry player is seeking a dedicated Works Coordinator to enhance operational efficiency in Dungannon. This pivotal role involves managing orders, coordinating with various departments, and ensuring compliance with quality standards. You will be at the forefront of customer service, addressing issues promptly and innovatively. If you thrive in a dynamic environment and are passionate about improving standards, this opportunity is perfect for you. Join a team that values your input and encourages professional growth while making a significant impact on the projects you oversee.

Qualifications

• Experience in managing risk, issues, and escalations effectively.
• Intermediate knowledge of Microsoft Excel for data analysis.

Responsibilities

• Coordinate works and manage orders through various software platforms.
• Ensure compliance and high build standards across the network.
• Act as the primary contact for escalation processes and manage issues.

Skills

Risk Management

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Education

Experience in Administration

Tools

Microsoft Excel

MIS

AFS

Job description

Works Coordinator (BBBH779) Dungannon, Northern Ireland

Salary: GBP25500 - GBP25500 per annum

We are hiring!
Circet NI are hiring an experienced administrator to join our team as a Works Coordinator.

Responsibilities:

• Progressing orders through the appropriate software platforms (i.e. MIS, AFS, Client Systems etc).
• Validating orders and building estimates and associated synthetics within order progress.
• Liaise with other departments within the business to coordinate works are completed through a full journey.
• Issuing work to suppliers and contractors through both internal and external communications.
• Review Quality and Compliance for all aspects of Fibre & PIA Network.
• Provide Quality Control advice and direction to relevant personnel as required.
• Ensure compliance and goal achievement of high build standards across the network through high standards of workmanship.
• Conduct corrective action reviews and audits where appropriate and required.
• Work to PIA processes through the necessary systems.
• Assist with analysis of operational practices, periodic reports, databases, records and other forms of documentation to ensure compliance is established within the company.
• Enhance the company’s reputation by providing outstanding customer service.
• Act as the primary contact for the escalation process - effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
• Promptly identify to the programme Manager any working constraints that could provide an obstacle to the achievement of any of our objectives.
• Ensure effective communication with staff and stakeholders, ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
• Your input of new ideas and innovations will be an essential part of your role.
• Challenge is not something we are afraid of, and we always aim to set the bar higher; you must be highly self-motivated and always willing to learn.
• Manage the project cycle from beginning to end at project closure.

Knowledge Requirements

• A good understanding and practical experience in managing risk, assumptions, issues, dependencies, and escalations.
• A good understanding of Quality & Compliance within PIA Network, but full training will be provided.
• Knowledge of PIA Network would be advantageous, but full training will be provided.
• Knowledge of Microsoft packages, especially Excel (intermediate knowledge of pivots, formula, and database analysis), but training can be provided.
• Customer and delivery focused.
• Attention to detail and a willingness to improve on working standards.