Network Engineer

ParentPay Group; Coventry; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid role

Job summary

ParentPay Group is seeking a Network Engineer in Coventry. The role sits in a fast-paced Infrastructure Engineering team, handling internal and production networks across data centres, cloud platforms, and remote offices.

You will ensure SLAs, security-first practices, and timely vulnerability remediation. You will be part of a hybrid role based at the Coventry office, reporting to the Infrastructure Engineering Manager.

Qualifications

• Strong Cisco networking skills (Switches, Firepower FTD), CCNA or equivalent.
• Strong understanding of network security principles, firewall management, VPNs, access control and secure network design.
• Good extended network administration experience with Load balancers, VMware, Hyper-V, WAN, WLAN, and LAN configurations.
• SD-WAN experience (Juniper SSR).
• Excellent understanding of DHCP, DNS, TCP/IP.
• Experience delivering infrastructure projects in ITIL/change environments.
• Strong troubleshooting and issue-resolution abilities.
• Experience with third-party network providers and vendor escalations.
• Ability to create and maintain high-quality network documentation and handover material.
• Excellent communication skills and workload prioritisation.

Responsibilities

• Deploy, maintain and improve network infrastructure including Cisco switches, Firepower, wireless and SD-WAN.
• Support vulnerability remediation and security improvements across the estate.
• Provide 2nd/3rd line technical support and act as escalation point.
• Contribute to design, implementation and support of new network services.
• Identify opportunities to improve service delivery and exceed SLAs.
• Collaborate with colleagues across Engineering and Service Ops.
• Develop and enhance network monitoring, alerting and capacity management.
• Plan and document infrastructure changes per ITIL-based processes.
• Create and review technical documentation and diagrams.

Skills

Cisco networking

Network security

Load balancers

VMware/Hyper-V

WAN/WLAN

DNS/DHCP/TCP-IP

SD-WAN

Troubleshooting

Documentation

Vendor management

Tools

Solarwinds

PRTG

LogicMonitor

Juniper SSR

Job description

Network Engineer

Department: Service Operations

Employment Type: Permanent - Full Time

Location: Coventry, UK

Description

This Network Engineer role is part of an exciting, high paced Infrastructure Engineering team, providing support escalation for internal customers and supporting internal and production network at both Data Centres, Cloud Platforms and remote offices. You will report directly to the Infrastructure Engineering Manager in a newly formed SME team.

You will be responsible for the day-to-day stability, improvements, network related projects and controlled changes of ParentPay Group's Internal and Production networks across multiple sites and datacentres.

As a Subject Matter Expert within the Infrastructure Engineering team, you will use your knowledge and skills to ensure we maintain SLAs targets for our systems and our customers.

You will take a security-first approach to systems and ensure any vulnerabilities reported are resolved within agreed SLAs and timeframes.

This is a hybrid role based in our Coventry office.

Key Responsibilities

• Deploy, maintain and improve network infrastructure including Cisco switching, firewall, wireless and SD-WAN technologies, ensuring solutions are secure, resilient and aligned to business requirements.


• Support vulnerability remediation, network security improvements and compliance activities across the infrastructure estate.


• Provide 2nd and 3rd line technical support and act as an escalation point for Service Operations, Infrastructure Engineering and other technology teams.


• Participate in infrastructure projects and contribute to the design, implementation and support of new network services and technologies.


• Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high.


• Aid colleagues both within and outside of the Engineering team for any issues related to our application and platforms.


• Develop and enhance network monitoring, alerting, observability and capacity management processes to proactively identify and resolve issues.


• Plan, implement and document infrastructure changes in accordance with ITIL-based change, incident, problem and risk management processes.


• Create, maintain and regularly review technical documentation, operational procedures and network diagrams.

Skills, Knowledge and Expertise

• Strong Cisco Networking skills (Switches, Firepower(FTD), Wireless LAN Controller) - CCNA or equivalent.


• Strong understanding of network security principles, firewall management, vulnerability remediation, VPNs, access control and secure network design.


• Good extended network administration experience, Load balancers, VMWare, Hyper-V, WAN, WLAN, and LAN configurations, network problem solving.


• SDWAN Experience (Juniper SSR)


• Excellent understanding of all DHCP, DNS, TCP/IP


• Experience delivering infrastructure projects alongside operational support within an ITIL / change-managed environment.


• Strong troubleshooting skills and the ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions


• Experience working with third-party network providers and managing vendor escalations through to resolution.


• Ability to create and maintain high-quality network documentation, operational procedures and support handover material.


• Excellent communication Skills


• Ability to manage and prioritise own workload

Good knowledge of any of the below would also be advantageous:

• Configuration and support of VMWare ESX or Hyper-V environments


• Network Load Balancers


• Hosting


• Network monitoring software experience e.g. Solarwinds, PRTG, Logic Monitor


• Awareness of Windows Server networking configuration


• Awareness of Enterprise storage