Guest Experience Team Leader – Workplace Support

WSH Group; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Competitive holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour confidential helpline

Job summary

Portico is recruiting for a seasoned Workplace Support Team Lead to oversee the Colleague Support Host team at our Central London offices of an exclusive bank. This high-profile role drives service excellence, ensuring every colleague, guest and VIP leaves with a positive impression.

You will lead, inspire and develop the team, delivering a standout visitor experience and maintaining top standards across touchpoints. 40 hours weekly; £38,136 per annum.

Qualifications

• Proven experience in a leading service delivery or front of house role.
• Ability to deliver business level customer service in a high profile corporate environment.
• Strong understanding of service excellence and guest experience standards.
• Familiarity with room reservations, meeting coordination and event planning.
• Experience with HR processes, including team development and performance management.

Responsibilities

• Lead, motivate and develop a high performing team.
• Ensure service excellence and a consistently exceptional visitor journey.
• Build strong, trusted relationships with clients, visitors and internal stakeholders.
• Oversee daily operations and manage multiple requests with confidence and composure.
• Maintain the highest standards of professionalism, presentation and attention to detail.

Skills

Front of house leadership

Customer service excellence

Guest experience standards

Event planning

HR processes & performance

Job description

Portico is recruiting for a seasoned Workplace Support Team Lead to oversee the Colleague Support Host team at our Central London offices of an exclusive bank. This high-profile role drives service excellence, ensuring every colleague, guest and VIP leaves with a positive impression.

You will lead, inspire and develop the team, delivering a standout visitor experience and maintaining top standards across touchpoints. 40 hours weekly; £38,136 per annum.